Sorry you've been in an accident or something's happened at your home. We're here for you.
Follow the simple steps below to get you quickly to the right team to either tell us about a new claim or to get an update on a claim you've already made.
Firstly – what type of policy is the claim for?
What would you like to do?
What would you like to do?
What would you like to do?
What would you like to do?
Even a small incident on the road can be scary.
Make sure you and any other passengers are safe and once you are, let us know what you need to talk to us about.
Even a small incident on the road can be scary.
Make sure you and any other passengers are safe and once you are, let us know what you need to talk to us about.
Even a small incident on the road can be scary.
Make sure you and any other passengers are safe and once you are, let us know what you need to talk to us about.
If you know your policy number, please tell us what letter it starts with. Don't worry if you don't have it to hand, we can still help you.
Make sure you're safe and call us on 0333 321 9800 to tell us what's happened.
We'll talk you through the next steps and it would be helpful if you have the following information to hand:
If you've caused damage to someone else's vehicle, we may be able to help them also ‐ just ask them to call us on the number above.
If you already use MyAccount, the quickest and easiest way for you to make a claim is to log in and tell us all the details online. You can also add pictures and documents to help us deal with your claim more quickly.
If you can't do this because you're at the roadside or you'd simply prefer to speak to us, you can call us 24/7 on 0333 321 9800
The first thing to do is make sure you're safe and call us when you can on 0333 321 9800 so we can talk you through the next steps.
You don't need all of this information but it will help us process your claim more quickly if you have the following details to hand:
If you've caused damage to someone else's vehicle, we may be able to help them also – just ask them to call us on the number above.
The first thing to do is make sure you're safe and call us when you can on the number below. If you're not sure who your breakdown provider is, you can check in MyAccount
If you don't have breakdown cover included in your policy you may be charged a fee.
Policy taken out before 23rd August 2018.
AXAPolicy taken out after 23rd August 2018 (car only)
RACThe first thing to do is make sure you're safe and call us when you can on the number below. If you're not sure who your breakdown provider is, you can check in MyAccount
If you don't have breakdown cover included in your policy you may be charged a fee.
AXAThe first thing to do is make sure you're safe and call us when you can on the number below. If you're not sure who your breakdown provider is, you can check in MyAccount
If you don't have breakdown cover included in your policy you may be charged a fee.
AXAWe can help. Call us on 0333 999 2956 so we can take you through what steps to take and what happens next. It would be helpful if you have your registration number to hand and your crime reference number if you've reported it to the police.
We can help. Call us on 0333 999 2956 so we can take you through what steps to take and what happens next. It would be helpful if you have your registration number to hand and your crime reference number if you've reported it to the police.
Please call our approved repairers on 0333 999 2954 to arrange a repair, making sure to have your registration number to hand. Sunroofs and panoramic roofs aren't covered but chips to windscreens and windows can usually be repaired quickly and easily.
You'll find information on your excess and details about what to do if you want to use your own supplier in your policy booklet.
Please call our approved repairers on 0333 999 2954 to arrange a repair, making sure to have your registration number to hand. Sunroofs and panoramic roofs aren't covered but chips to windscreens and windows can usually be repaired quickly and easily.
You'll find information on your excess and details about what to do if you want to use your own supplier in your policy booklet.
We can help. Call us on 0333 999 2956 so we can take you through what steps to take and what happens next. It would be helpful if you have your registration number to hand and your crime reference number if you've reported it to the police.
If you know your policy number, please tell us what letter it starts with. Don't worry if you don't have it to hand, we can still help you.
Please forward any correspondence from third parties to us at motorclaims@hastingsdirect.com and we'll take care of it for you.
If you want to talk to us about something we've sent you, please call us on 0333 321 9800.
You can track the progress of your claim in MyAccount
Every claim's different
Incidents involving other drivers or injuries will be dealt with by one of our specialist third party teams. They're responsible for resolving liability and, if necessary, settling any outstanding claims.
Have we told you it's repairable?
Every claim's different
Incidents involving other drivers or injuries will be dealt with by one of our specialist third party teams. They're responsible for resolving liability and, if necessary, settling any outstanding claims.
Have we told you it's repairable?
Your repairs will be carried out by one of our approved repairers, unless you have opted to use your own garage.
If your 's being repaired by Vizion Network or Autoglass BodyRepair after the 1st of August, we'll have emailed you details on how to access updates to your repair online. If your repairs are already booked, you can contact them directly for an update.
If your 's being repaired by Auxillis you can track updates in the Auxillis portal.
Alternatively, you can call your repairer directly:
After 1st August:
Unless you've chosen to use your own repairer, your bike will be repaired by our partners at Auxillis and they should provide you with a courtesy bike while the repairs are being carried out. You can call them direct on 0333 999 2966 if you need an update.
When you bought your policy, you agreed to pay an excess amount towards any claims you make. This will be payable to the garage once your bike's repaired. If we're able to recover our costs from another driver's insurer, you should be able to claim your excess back from them too.
If the engineer's report says your can't be fixed, it will be classed as a total loss.
If this happens, we'll work out its value before the accident, based on industry guidelines and other information. We'll then pay you, or your finance company, minus any deductions such as remaining direct debt instalments or your excess.
If your vehicle's a total loss you won't get a courtesy , as these are only supplied if your 's being repaired.
If you don't agree with our valuation, please send us any evidence you have that supports why you think your is worth more and we'll take another look.
Please call us on 0333 999 2957 if you have any question.
If you don't know whether your can be repaired, please call us on 0333 321 9800.
FAQs
What's an excess and why do I have to pay it?
It's what you agreed to pay towards any claims you make when you bought your policy. You'll find more details in your policy documents.
Do I get a courtesy ?
Not if your is written off as a total loss. They are only supplied if your vehicle is being repaired.
What are settlement deductions?
This is your excess, which is payable in the event of any claims and any payments that are left on your policy.
Every claim's different so it's difficult to predict how it will affect your insurance. We'll do all we can to settle your claim quickly and recover what we spend, so the impact is minimal.
Making a claim may mean an increase in price at renewal and sometimes your no claims discount can be affected too.
You can track the progress of your claim in MyAccount
Alternatively, please check your policy booklet for more information or call us on 0333 321 9800
Every claim's different so it's difficult to predict how it will affect your insurance. We'll do all we can to settle your claim quickly and recover what we spend, so the impact is minimal.
Making a claim may mean an increase in price at renewal and sometimes your no claims discount can be affected too.
Please check your policy booklet for more information or call us on 0333 321 9800
You can call us directly on 0333 321 9800.
If you want to speak to one of the other companies we work with as part of your claim, you'll find their contact number here.
If you haven't found the answer to your questions here, just give us a call
FAQs
What's an excess and why do I have to pay it?
It's what you agreed to pay towards any claims you make when you bought your policy. You'll find more details in your policy documents.
What are settlement deductions?
Deductions can be things like your policy excess and any outstanding payments on your policy.
When will you get back to me?
Reviewing documents and evidence can be complicated, as it involves contacting third parties for their response. This means we can't guarantee a time but we'll always deal with your request as quickly as we can.
Call 0333 321 9800
You'll need to speak directly to your insurer to make a new claim.
Axa and Advantage: 0345 873 4429
Geo: 01708 777 454
Integra: 01274 700 810
Lloyds Banking Group: 0345 074 4826
Royal Sun Alliance: 0330 041 6186
Towergate: 01708 777 710
If you don't know who you're insured with, details can be found in your policy documents or in MyAccount. If you don't have MyAccount then call us on 0333 321 9681
If something is lost or you suspect theft or malicious damage tell the police immediately and ask for a crime reference number.
Important things to remember:
You'll need to speak directly to your insurer to make a new claim.
Axa and Advantage: 0345 873 4429
Geo: 01708 777 454
Integra: 01274 700 810
Lloyds Banking Group: 0345 074 4826
Royal Sun Alliance: 0330 041 6186
Towergate: 01708 777 710
If you don't know who you're insured with, details can be found in your policy documents or in MyAccount. If you don't have MyAccount then call us on 0333 321 9681
If you have a home emergency, you'll need to speak directly to the provider. If you don't know who you're insured with, details can be found in your policy documents or in MyAccount.
AXA 0333 999 3171
Call now
0333 321 9800