Let's get you some help quickly:
What type of policy do you need help with?
Please call and tell us what's happened (with the following information if you have it):
If the accident's your fault and someone else's vehicle is damaged, don't worry. They can call 0333 999 2955 and we'll see what we can do to help them.
If your policy includes breakdown cover, call our breakdown provider, AXAAssist for help
Breakdown (UK) 0333 999 2993
Breakdown (EU) +44 1638 782329
Check your policy documents to make sure you have breakdown cover as part or your policy.
If you don't have breakdown cover, you may be charged a fee.
If your windscreen or car windows are damaged, you'll need to speak to our approved repairers. Make sure to have your registration number to hand.
FAQs
Can you use your own supplier?
What isn't covered on a windscreen claims?
For windscreen claims, call 0333 999 2954
Please call and tell us what's happened (with the following information if you have it):
0333 999 2956
If you've been sent something from someone involved in your claim, or one of their representatives, don't worry, the easiest way to send us additional information is to email us and we'll take it from there.
Or please call us if you want to talk about something we've sent you, on 0333 999 2961.
motorclaims@hastingsdirect.com
If you haven't found the answer to your questions here, just give us a call
FAQs
What's an excess and why do I have to pay it?
It's what you agreed to pay towards any claims you make when you bought your policy. You'll find more details in your policy documents.
Do I get a courtesy car?
Not if your car is written off as a total loss. They are only supplied if your vehicle is being repaired.
What are settlement deductions?
Deductions can be things like your policy excess and any outstanding payments on your policy.
When will you get back to me?
Reviewing documents and evidence can be complicated, as it involves contacting third parties for their response. This means we can't guarantee a time but we'll always deal with your request as quickly as we can.
Alternatively you can call 0333 999 2962
Every claim's different
Incidents involving other drivers or injuries will be dealt with by one of our specialist third party teams. They're responsible for resolving liability and, if necessary, settling any outstanding claims.
Have we told you your vehicle's repairable?
Unless you've selected to use your own repairer, your vehicle will be repaired by our partners at Auxillis. They'll provide you with a courtesy car while the repairs are being carried out.
If you want an upgrade on your repairs, you can call them direct. You'll need to pay your excess to the garage once your repairs are completed.
FAQs
What's an excess and why do I have to pay it?
It's what you agreed to pay towards any claims you make when you bought your policy. You'll find more details in your policy documents.
Once I've paid my excess, can I claim it back?
Not always, but in claims where we're able to recover our costs from another driver's insurer, you should be able to claim your excess back from them too.
You can call Auxillis directly on, 0333 999 3966 or you can call us on 0333 999 2958
Sometimes an engineer's report will tell us your vehicle can't be fixed. This is called a total loss.
If this happens we'll work out your vehicle's value before the accident, based on industry guides and other information like the engineer's report.
We understand it's difficult when this happens so we'll aim to get your payment to you as quickly as possible.
We'll then pay you (or your finance company) what it was worth before the accident.
Pleaase make sureto ask about possible deductions from your settlement.
If you need any more help, please get in touch.
FAQs
What are settlement deductions?
This is your excess, which is payable in the event of any claims and any payments that are left on your policy.
Do I get a courtesy car?
Not if your car is written off as a total loss. They are only supplied if your vehicle is being repaired.
What if I'm not happy with my valuation?
If you're not happy, send us any evidence you have that supports why you think the car is worth more and we'll take another look.
If you need to get in touch, you can call us on 0333 999 2957
If you're not sure about whether you car is repairable or not, please get in touch.
FAQs
What's an excess and why do I have to pay it?
It's what you agreed to pay towards any claims you make when you bought your policy. You'll find more details in your policy documents.
Do I get a courtesy car?
Not if your car is written off as a total loss. They are only supplied if your vehicle is being repaired.
What are settlement deductions?
This is your excess, which is payable in the event of any claims and any payments that are left on your policy.
If you need to get in touch, you can call us on 0333 999 2959
Every claim is different so it's difficult to predict how it will affect your insurance. But, if you have a claim during your policy year, it could mean an increase in price at renewal.
We'll do all we can to settle your claim quickly and recover what we spend so the impact is minimal.
If you have a no claims discount (NCD) and we've been unable to recover our costs, it's likely this will be affected too. You can find out more details by looking at your policy booklet.
If you need any more help, please get in touch on 0333 999 2963
If you want to speak with us directly, call 0333 999 2959.
We work with lots of different companies to deal with different parts of your claim.
If you need to get in touch or you've been contacted by someone and you're not sure why, you can contact then directly from here.
Please contact your insurer directly. If you're unsure who you are insured with, details can be found in your policy documentation. View in MyAccount
Axa and Advantage: 0845 873 4429
Towergate: 01708 777 710
Important things to remember:
Please contact your insurer directly. If you're unsure who you are insured with, details can be found in your policy documentation. View in MyAccount
Axa and Advantage: 0845 873 4429
Towergate: 01708 777 710
Call now
0333 999 2965