Hastings Direct — Car, Van, Bike & Home Insurance

What would you like to do?

What would you like to do?

What would you like to do?

What would you like to do?

Even a small incident on the road can be scary.

Make sure you and any other passengers are safe and once you are, let us know what you need to talk to us about.

Even a small incident on the road can be scary.

Make sure you and any other passengers are safe and once you are, let us know what you need to talk to us about.

Even a small incident on the road can be scary.

Make sure you and any other passengers are safe and once you are, let us know what you need to talk to us about.

If you know your policy number, please tell us what letter it starts with. Don't worry if you don't have it to hand, we can still help you.

Make sure you're safe and call us on 0333 321 9800 to tell us what's happened.

We'll talk you through the next steps and it would be helpful if you have the following information to hand:

  • Your registration
  • Contact details and registration of others involved
  • Information about any witnesses, CCTV footage or photo evidence you may have.

If you've caused damage to someone else's vehicle, we may be able to help them also ‐ just ask them to call us on the number above.

If you already use MyAccount, the quickest and easiest way for you to make a claim is to log in and tell us all the details online. You can also add pictures and documents to help us deal with your claim more quickly.

If you can't do this because you're at the roadside or you'd simply prefer to speak to us, you can call us 24/7 on 0333 321 9800

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The first thing to do is make sure you're safe and call us when you can on 0333 321 9800 so we can talk you through the next steps.

You don't need all of this information but it will help us process your claim more quickly if you have the following details to hand:

  • Your registration
  • Contact details and registration of others involved
  • Information about any witnesses, CCTV footage or photo evidence you may have.

If you've caused damage to someone else's vehicle, we may be able to help them also – just ask them to call us on the number above.

The first thing to do is make sure you're safe and call us when you can on the number below. If you're not sure who your breakdown provider is, you can check in MyAccount

If you don't have breakdown cover included in your policy you may be charged a fee.

Policy taken out before 23rd August 2018.

AXA
Breakdown (UK) — 0333 321 9644
Breakdown (EU) — 00 44 1737 815 876

Open 24 hours a day, seven days a week.

Policy taken out after 23rd August 2018 (car only)

RAC
Breakdown (UK) — 0333 321 9818
Breakdown (EU) — 00 33 472 43 52 55

Open 24 hours a day, seven days a week.

The first thing to do is make sure you're safe and call us when you can on the number below. If you're not sure who your breakdown provider is, you can check in MyAccount

If you don't have breakdown cover included in your policy you may be charged a fee.

AXA
Breakdown (UK) — 0333 321 9644
Breakdown (EU) — 00 44 1737 815 876

Open 24 hours a day, seven days a week.

The first thing to do is make sure you're safe and call us when you can on the number below. If you're not sure who your breakdown provider is, you can check in MyAccount

If you don't have breakdown cover included in your policy you may be charged a fee.

AXA
Breakdown (UK) — 0333 321 9644
Breakdown (EU) — 00 44 1737 815 876

Open 24 hours a day, seven days a week.

We can help. Call us on 0333 999 2956 so we can take you through what steps to take and what happens next. It would be helpful if you have your registration number to hand and your crime reference number if you've reported it to the police.

We can help. Call us on 0333 999 2956 so we can take you through what steps to take and what happens next. It would be helpful if you have your registration number to hand and your crime reference number if you've reported it to the police.

Please call our approved repairers on 0333 999 2954 to arrange a repair, making sure to have your registration number to hand. Sunroofs and panoramic roofs aren't covered but chips to windscreens and windows can usually be repaired quickly and easily.

You'll find information on your excess and details about what to do if you want to use your own supplier in your policy booklet.

Please call our approved repairers on 0333 999 2954 to arrange a repair, making sure to have your registration number to hand. Sunroofs and panoramic roofs aren't covered but chips to windscreens and windows can usually be repaired quickly and easily.

You'll find information on your excess and details about what to do if you want to use your own supplier in your policy booklet.

We can help. Call us on 0333 999 2956 so we can take you through what steps to take and what happens next. It would be helpful if you have your registration number to hand and your crime reference number if you've reported it to the police.

If you know your policy number, please tell us what letter it starts with. Don't worry if you don't have it to hand, we can still help you.

Please forward any correspondence from third parties to us at motorclaims@hastingsdirect.com" and we'll take care of it for you.

If you want to talk to us about something we've sent you, please call us on 0333 321 9800.

Email

You can track the progress of your claim in MyAccount

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Every claim's different

Incidents involving other drivers or injuries will be dealt with by one of our specialist third party teams. They're responsible for resolving liability and, if necessary, settling any outstanding claims.

Have we told you it's repairable?

Every claim's different

Incidents involving other drivers or injuries will be dealt with by one of our specialist third party teams. They're responsible for resolving liability and, if necessary, settling any outstanding claims.

Have we told you it's repairable?

Unless you've chosen to use your own repairer, your will be repaired by our partners at Auxillis and they should provide you with a courtesy while the repairs are being carried out. You can call them direct on 0333 999 2966 if you need an update.

When you bought your policy, you agreed to pay an excess amount towards any claims you make. This will be payable to the garage once your 's repaired. If we're able to recover our costs from another driver's insurer, you should be able to claim your excess back from them too.

Unless you've chosen to use your own repairer, your bike will be repaired by our partners at Auxillis and they should provide you with a courtesy bike while the repairs are being carried out. You can call them direct on 0333 999 2966 if you need an update.

When you bought your policy, you agreed to pay an excess amount towards any claims you make. This will be payable to the garage once your bike's repaired. If we're able to recover our costs from another driver's insurer, you should be able to claim your excess back from them too.

If the engineer's report says your can't be fixed, it will be classed as a total loss.

If this happens, we'll work out its value before the accident, based on industry guidelines and other information. We'll then pay you, or your finance company, minus any deductions such as remaining direct debt instalments or your excess.

If your vehicle's a total loss you won't get a courtesy , as these are only supplied if your 's being repaired.

If you don't agree with our valuation, please send us any evidence you have that supports why you think your is worth more and we'll take another look.

If you don't know whether your can be repaired, please call us on 0333 321 9800.

FAQs

What's an excess and why do I have to pay it?

It's what you agreed to pay towards any claims you make when you bought your policy. You'll find more details in your policy documents.

Do I get a courtesy ?

Not if your is written off as a total loss. They are only supplied if your vehicle is being repaired.

What are settlement deductions?

This is your excess, which is payable in the event of any claims and any payments that are left on your policy.

Every claim's different so it's difficult to predict how it will affect your insurance. We'll do all we can to settle your claim quickly and recover what we spend, so the impact is minimal.

Making a claim may mean an increase in price at renewal and sometimes your no claims discount can be affected too.

You can track the progress of your claim in MyAccount

Go to MyAccount

Alternatively, please check your policy booklet for more information or call us on 0333 321 9800

Every claim's different so it's difficult to predict how it will affect your insurance. We'll do all we can to settle your claim quickly and recover what we spend, so the impact is minimal.

Making a claim may mean an increase in price at renewal and sometimes your no claims discount can be affected too.

Please check your policy booklet for more information or call us on 0333 321 9800

You can call us directly on 0333 321 9800.

If you want to speak to one of the other companies we work with as part of your claim, you'll find their contact number here.

Acorn Assessors
AIA
Apollo Motor Company (Bexhill)
Auxillis
BLM
Brownwords
Carpenters
Clyde & Co
Copart
Core Claims
DWF
Horwich Farrelly
Keoghs
Legal Cost Negotiators
National Salvage Group
National Windscreens
Nationwide Motor Glass
Robertson & Co
Scottish Tech
Sydney H Hoopers
Tec Reports
Toppings
Total Loss Settlement Service
Vehicle Replacement Group

If you haven't found the answer to your questions here, just give us a call

FAQs

What's an excess and why do I have to pay it?

It's what you agreed to pay towards any claims you make when you bought your policy. You'll find more details in your policy documents.

Do I get a courtesy ?

Not if your is written off as a total loss. They only supply a vehicle if your is being repaired.

What are settlement deductions?

Deductions can be things like your policy excess and any outstanding payments on your policy.

When will you get back to me?

Reviewing documents and evidence can be complicated, as it involves contacting third parties for their response. This means we can't guarantee a time but we'll always deal with your request as quickly as we can.

You'll need to speak directly to your insurer to make a new claim.

Axa and Advantage: 0345 873 4429

Towergate: 01708 777 710

Geo: 01708 777 454

Lloyds Banking Group: 03450 744 826

Royal Sun Alliance: 03300 416 186

Integra: 01274 700 810

If you don't know who you're insured with, details can be found in your policy documents or in MyAccount. If you don't have MyAccount then call us on 0333 321 9681

If something is lost or you suspect theft or malicious damage tell the police immediately and ask for a crime reference number.

Important things to remember:

  • Tell the police immediately if something is lost or if you suspect theft or malicious damage. Ask the police for a crime reference number.
  • Contact your insurer directly to report a claim. Their contact details can be found on your policy documentation.
  • Get estimates for repairing damage as soon as possible. You can carry out any temporary repairs needed to make your home weatherproof or safe immediately but keep the receipts as the cost may form part of your claim.
  • Your insurer must have the opportunity of looking at the damage before permanent repairs begin.
  • If someone is holding you or your family responsible for damage to their property or for injury to them, tell your insurer about this immediately.
  • If your insurer asks, please send them written details of your claim.
  • You must take all reasonable steps to get back any missing property.
  • You must take all reasonable steps to prevent further damage.
  • You must not admit or deny any claim made by someone else against you or your family or make any agreement with them. Your insurer has the right to negotiate, settle or defend any such claim in your name or on your behalf.

You'll need to speak directly to your insurer to make a new claim.

Axa and Advantage: 0345 873 4429

Towergate: 01708 777 710

Geo: 01708 777 454

If you don't know who you're insured with, details can be found in your policy documents or in MyAccount. If you don't have MyAccount then call us on 0333 321 9681

If you have a home emergency, you'll need to speak directly to the provider. If you don't know who you're insured with, details can be found in your policy documents or in MyAccount.