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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Types of car insurance

Red car with knight and seagull.

With all the different options out there, it can be difficult to know which car insurance policy is right for you. Make sure you choose the right level of cover by having a read of what the different policies offer.

What are the different types of car insurance?

› Multi car

With a multi car insurance policy from Hastings Direct, you can insure up to five cars on the same policy.

Some of the benefits included with a multi car policy include:

  • Windscreen and windows cover with our comprehensive cover
  • £5,000 personal accident cover with our comprehensive cover
  • No claims discount up to 65%
  • Courtesy car if your car's being repaired by an approved repairer
  • EU cover for up to 90 days per trip
  • Unlimited cover for factory fitted audio equipment
  • Uninsured driver and vandalism promise with our comprehensive cover.

› Young drivers insurance

As a young driver, it can be hard to find low costing insurance, because the likelihood of a young driver being involved in an accident and needing to claim is considerably higher. We believe that insurance should be available to as many people as possible, which is why we offer comprehensive car insurance for young drivers. We've also suggested ways in which you can lower the costs of your insurance and get yourself the best deal available.

› New driver insurance

Just like young drivers, it can be difficult for new drivers to find affordable car insurance because of the added risk of being involved in an accident due to the lack of experience and needing to claim, even if you're older.

› Student car insurance

Finding affordable car insurance as a student can sometimes be difficult; as insurers take into consideration certain risks that may occur as a student, for example, certain towns and cities have a greater risk of car theft and vandalism, resulting in a claim.

› Over 50s car insurance

If you're over 50 and looking for car insurance, we offer policies that reflect the level of experience older drivers have. We can offer a policy that best suits your individual requirements with our flexible car insurance options.

› Women's car insurance

Insurers cannot offer cheaper car insurance policies based on gender. However, there are ways of lowering the cost of your car insurance policies which we've listed to help find the right deal for you.

› Family car insurance

There's nothing more important than keeping you and your family safe on the roads, that's why we've put together some useful tips to keep you all safe while on the roads. If you're looking to insure two family members in one household, then check out our multi car insurance policy. If you're just looking to insure your family car – get a quote today!

› Budget car insurance

We know running a car isn't cheap. On top of your insurance, you have the cost of fuel, tax, servicing and the MOT. We want car insurance to be available to as many people as possible, so we've listed some helpful tips to keep your insurance down and find the best deal suited for you.

› Telematics car insurance

If you consider yourself to be a safe, sensible driver, then a telematics car insurance policy might be right for you. You can earn points and discounts for good driving, on top of having your no claims discount. You can monitor your driving through our handy mobile app, and get hints and tips to help you improve your driver rating.

› Business car insurance

If you use your car as part of your job, then you'll need to insure it for business use. We offer comprehensive cover for drivers who use their car for business. There are three different classes of cover that you'll need to choose from, depending on which fits your circumstances best. While we don't provide cover for businesses, we do cover drivers who use their cars for work.

Car insurance

Our straightforward car insurance is Defaqto 5 Star rated, so you can be sure you're getting a great product. Plus you can choose from a great range of optional extras.

Join us...