Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS or frontline health┬ácare worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Car insurance acceptance criteria

In order to obtain an online quotation you must be able to satisfy all of the following criteria.

  • You and all additional drivers are permanently resident in England, Scotland, Wales or Northern Ireland (we regret we cannot offer quotations for residents of the Channel Islands).
  • You, your spouse or civil partner are the main user of the car.
  • Your car is registered in the UK, and must be a UK model or built to UK specifications.
  • Your car is not Q plated or a car derived van.
  • You and all additional drivers have advised the DVLA/DVANI of any notifiable condition and the DVLA/DVANI have agreed to the issue of a licence.
  • You and all additional drivers hold the appropriate car licence for the car you drive or intend to drive.
  • No driver has had any criminal convictions, been refused car insurance or had any special terms imposed.
  • No driver will require business use in relation to a driving occupation eg courier, fast food delivery, motor trade or any other involving hire and reward or commercial travelling.
  • No driver is a professional sports person, actor, actress, tv/radio broadcaster, model, circus/fairground worker or street trader.
  • Your car is the manufacturer's original specification with no modifications that enhance appearance or performance.
  • Between all drivers named on the policy there are no more than five accidents, claims or losses in the last five years on any motor vehicle, or more than five motoring convictions or endorsements (including fixed penalties) in the last five years including any prosecutions pending on any motor vehicle.
  • If you are claiming a no claims discount it is only acceptable if it has been:
    1. Earned on a private car policy in your name (not as a named driver).
    2. Earned in the UK within the last two years.
    3. It is not being used on a different policy.
    4. Rules will vary for armed forces personnel posted abroad on service recently, please contact us on 0333 321 9675.

If you're unable to meet any of the above criteria, please call us on 0333 321 9760 where our advisors may be able to assist you further with your quote enquiry.

Car insurance

Our straightforward car insurance is Defaqto 5 Star rated, so you can be sure you're getting a great product. Plus you can choose from a great range of optional extras.

Log in to MyAccount

Log in to MyAccount to manage your policy online. You can view and download documents at your convenience. If your policy number starts with 'XA' you can also make payments and changes to your policy online.

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