Hastings Direct.

Important - Coronavirus update

In line with advice from the Government and the FCA, we now have a limited number of staff in the office and are working hard to enable more employees to work from home. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated, so make sure to check back regularly.

  • To help us prioritise urgent calls, please use our online services to manage your policy where you can. Please only call us in exceptional circumstances, as otherwise we may not be able to help you at this time.
  • If you have a car policy, you can change your address or vehicle, add or remove drivers, or make payments in MyAccount or the app.
  • You can also report a new car claim or get an update on your car's repair in MyAccount.
  • If you're worried about financial difficulties or you're using your insured vehicle or home differently because of Coronavirus and you want to update your policy, please read our Coronavirus FAQs about what to do next.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed.
  • If you do need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Car policy information

Red car with knight and seagull.

Here you'll find everything you need to know about our car insurance policies.

› Conditions of acceptance

Find out what you'll need to get an online car insurance quote with Hastings Direct.

› Insurance policy documents

If you've registered, log in to MyAccount to view your policy documents and find other useful information. Or you can download your documents from our policy documents page.

› Car insurance glossary

Find out exactly what all the different car insurance terms mean with our helpful glossary.

› What to expect when making a claim

Every claim's different, so even if you've claimed before you may find it stressful, with lots of information to take in.

› Information about our insurers

We're an intermediary, acting on behalf of several insurers. You can find more information about insurers, administrators etc on Information about our insurers.

› Our fees

We charge fees to cover the costs involved in setting up, servicing and cancelling a policy. This includes administration, printing and postage costs.

Car insurance

Our straightforward car insurance is Defaqto 5 Star rated, so you can be sure you're getting a great product. Plus you can choose from a great range of optional extras.

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