Hastings Direct.

Important - Coronavirus update

In line with advice from the Government and the FCA, we now have a limited number of staff in the office and are working hard to enable more employees to work from home. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated, so make sure to check back regularly.

  • To help us prioritise urgent calls, please use our online services to manage your policy where you can. Please only call us in exceptional circumstances, as otherwise we may not be able to help you at this time.
  • If you have a car policy, you can change your address or vehicle, add or remove drivers, or make payments in MyAccount or the app.
  • You can also report a new car claim or get an update on your car's repair in MyAccount.
  • If you're worried about financial difficulties or you're using your insured vehicle or home differently because of Coronavirus and you want to update your policy, please read our Coronavirus FAQs about what to do next.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed.
  • If you do need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Car insurance policy features

Red car with knight and seagull.

We offer a range of standard features and optional extras with our car insurance policies. Make sure you're getting the right cover for exactly what you need.

What different car insurance features are available?

› Car breakdown cover

We offer four levels of optional car breakdown cover, so you only pay for what you need.

› European breakdown cover

If you're planning a trip to Europe by car, it's a good idea to check you've got the proper breakdown cover. Our European cover gives you the benefit of a comprehensive level of cover while travelling abroad and we've also put together a list of tips and advice to help you when driving outside of the UK.

› Car key cover

No one needs the stress of losing their car keys and having to pay a hefty bill to get them replaced. We offer car key cover of up to £1,500 in the event of you losing or having your car keys stolen.

› Legal protection

Motor legal expenses offers cover of up to £100,000 of legal costs to help you claim compensation if you're in an accident that wasn't your fault.

› No claims discount

You'll be rewarded with a discount for every year you don't make a claim, applied at your renewal for the following year. If you don't claim on your policy for five consecutive years, you could get up to 60% off.

› Personal accident cover

Your policy includes £5,000 of standard personal accident cover between you and your spouse. This enhanced cover offers an additional payment of up to £20,000 each (£7,500 for children) for you and up to six passengers, to help you recover after injury.

› Substitute vehicle cover

With a standard motor policy, you're covered for a courtesy car whilst your car is being repaired after an accident. But, if your car can't be repaired, we don't supply a courtesy car. That's what our substitute vehicle cover is for, so you can relax in the knowledge that if your car's completely out of action, you'll receive a like-for-like replacement vehicle for up to 21 days.

› Uninsured driver promise

Being involved in an accident is never good, but if the other driver was uninsured it can sometimes make it harder. If you're involved in a non-fault accident with an uninsured driver, our Defaqto 5 Star rated policies will safeguard you so long as you can provide us with the make, model and registration of the uninsured driver's car and where possible, provide us with the name and address of the uninsured driver.

› Vandalism promise

No one wants their car to be vandalised but unfortunately sometimes these things happen. Rest assured your car will be covered in the event of vandalism.

› Windscreen cover

Windscreen cracks are a pretty common issue with cars and a major source of insurance claims. Most drivers assume that windscreen cover is included as standard with their car insurance policy, but this isn't always the case. Make sure your windscreen is covered to avoid a potentially hefty bill. Windscreen cover comes as standard on our Hastings Direct, Hastings Premier and comprehensive policies.

Car insurance

Our straightforward car insurance is Defaqto 5 Star rated, so you can be sure you're getting a great product. Plus you can choose from a great range of optional extras.

Join us...