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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Car insurance policy features

Red car with knight and seagull.

We offer a range of standard features and optional extras with our car insurance policies. Make sure you're getting the right cover for exactly what you need.

What different car insurance features are available?

› Car breakdown cover

We offer four levels of optional car breakdown cover, so you only pay for what you need.

› European breakdown cover

If you're planning a trip to Europe by car, it's a good idea to check you've got the proper breakdown cover. Our European cover gives you the benefit of a comprehensive level of cover while travelling abroad and we've also put together a list of tips and advice to help you when driving outside of the UK.

› Car key cover

No one needs the stress of losing their car keys and having to pay a hefty bill to get them replaced. We offer car key cover of up to £1,500 in the event of you losing or having your car keys stolen.

› Legal protection

Motor legal expenses offers cover of up to £100,000 of legal costs to help you claim compensation if you're in an accident that wasn't your fault.

› No claims discount

You'll be rewarded with a discount for every year you don't make a claim, applied at your renewal for the following year. If you don't claim on your policy for five consecutive years, you could get up to 33% off.

› Personal accident cover

A comprehensive Hastings Direct or Hastings Premier policy includes £5,000 and a comprehensive Hastings Essentials policy includes £1,000 of personal accident cover for you and your spouse / partner as standard. Enhanced personal accident cover provides a greater level of cover for you and your passengers in the event of a car accident.

› Substitute vehicle cover

With a comprehensive policy, you're covered for a courtesy car whilst your car is being repaired after an accident. But, if your car can't be repaired, we don't supply a courtesy car. That's what our substitute vehicle cover is for, so you can relax in the knowledge that if your car's completely out of action, you'll receive a like-for-like replacement vehicle for up to 21 days.

› Uninsured driver promise

Being involved in an accident is never good, but if the other driver was uninsured it can sometimes make it harder. If you're involved in a non-fault accident with an uninsured driver, our comprehensive Hastings Direct or Hastings Premier policies will safeguard you so long as you can provide us with the make, model and registration of the uninsured driver's car and where possible, provide us with the name and address of the uninsured driver.

› Vandalism promise

No one wants their car to be vandalised but unfortunately sometimes these things happen. Rest assured your car will be covered in the event of vandalism with one of our comprehensive Hastings Direct or Hastings Premier policies.

› Windscreen cover

Windscreen cracks are a pretty common issue with cars and a major source of insurance claims. Most drivers assume that windscreen cover is included as standard with their car insurance policy, but this isn't always the case. Make sure your windscreen is covered to avoid a potentially hefty bill. Windscreen cover comes as standard on our Hastings Direct, Hastings Premier and comprehensive policies.

Car insurance

Our straightforward car insurance is Defaqto 5 Star rated, so you can be sure you're getting a great product. Plus you can choose from a great range of optional extras.

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