Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

MyAccount puts you in the driving seat

Hastings Direct Login to MyAccount.

There's never been a better time to start using MyAccount - it's packed with new and useful features to help you manage your policy from any device 24/7.

Go to MyAccount

What type of policy do you have?

MyAccount and more at your fingertips

With the new Hastings Direct app

App store.
Google play.

* Currently available for car customers only.

What MyAccount can do for you

Whether you're at home or on the move, simply log in to MyAccount through your mobile app, desktop or tablet to:

Some customers may also be able to:

Take a look at this quick video to find out more or see the full list of features below.

Hastings Direct Login to MyAccount.

MyAccount feature list

Features For policies beginning XA For policies beginning H
Policy Information
Policy documents
List of policy benefits * *
Policy number
Policy status *
Start date
Cover type
Renewal date
Policyholder *
Payment type *
Excess *
Optional extras * *
No claims discount *
Driver licence info *
Vehicle make and model
Vehicle registration
Vehicle annual mileage *
Vehicle use *
Home address *
Manage my policy
Add, edit or remove driver
(Webform only)
Change or edit vehicle details
(Webform only)
Change address details
(Webform only)
Get a new quote  
Upload documents    
Renew policy including payment  
Edit/negotiate/lapse a renewal    
View payment details  
Make a late payment  
Change DD payment date  
Payment schedule *  
Notifications
Policy renewal, outstanding payments  
Claims
Claim phone numbers and FAQs  
Submit a claim  
Claim status tracker  
Upload claim photos/video  
Help & customer service
Live chat
FAQs
Breakdown assistance  
Change password
Change email address    
Change marketing preferences
(Webform only)
Change to online documents or request postal documents  

* Available in policy documents

MyAccount feature list

Features For policies beginning XA
Policy Information
Policy documents
List of policy benefits *
Policy number
Policy status
Start date
Cover type
Renewal date
Policyholder *
Payment type
Excess *
Optional extras *
No claims discount *
Driver licence info *
Vehicle make and model
Vehicle registration
Vehicle annual mileage *
Vehicle use *
Home address *
Manage my policy
Add, edit or remove driver  
Change or edit vehicle details  
Change address details  
Get a new quote
Upload documents  
Renew policy including payment  
Edit/negotiate/lapse a renewal  
View payment details
Make a late payment
Change DD payment date
Payment schedule *
Notifications
Policy renewal, outstanding payments
Claims
Claim phone numbers and FAQs
Submit a claim  
Claim status tracker  
Upload claim photos/video  
Help & customer service
Live chat
FAQs
Breakdown assistance
Change password
Change email address  
Change marketing preferences
Change to online documents or request postal documents

* Available in policy documents

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