Affected by Coronavirus? Get help online or make changes via the app or MyAccount
Male and female with two young children packing up red car.

Car MyAccount puts you in the driving seat

There's never been a better time to start using MyAccount - it's packed with new and useful features to help you manage your policy from any device 24/7.

How to register

All you need to do is:

  • Go to the log in page and select Register Account
  • Enter your date of birth and the email address you gave us when you set up your policy
  • Select Register and follow the link in the email to set up your password
  • Next time all you'll need to do is log in with your date of birth, email and password.

What type of policy do you have?

What MyAccount can do for you

Whether you're at home or on the move, simply log in to MyAccount through your mobile app, desktop or tablet to:

  • Access your documents
  • Make changes to your car policy.

Some customers may also be able to:

  • Manage their payments
  • Renew their policy online.

Take a look at this quick video to find out more or see the full list of features below.

MyAccount and more at your fingertips

With the new Hastings Direct app

App store. Google play.

MyAccount feature list

Policy Information
Policy documents Yes
List of policy benefits * Yes
Policy number Yes
Policy status Yes
Start date Yes
Cover type Yes
Renewal date Yes
Policyholder Yes
Payment type Yes
Excess Yes
Optional extras * Yes
No claims discount Yes
Driver licence info Yes
Vehicle make and model Yes
Vehicle registration Yes
Vehicle annual mileage * Yes
Vehicle use Yes
Home
Yes
Manage my policy
Add, edit or remove driver Yes
Change or edit vehicle details Yes
Change address details Yes
Get a new quote Yes
Upload documents No
Renew policy including payment Yes
Edit/negotiate/lapse a renewal No
View payment details Yes
Make a late payment Yes
Change direct debit payment date Yes
Payment schedule * Yes
Notifications
Policy renewal, outstanding payments Yes
Claims
Claim phone numbers and FAQs Yes
Submit a claim Yes
Claim status tracker Yes
Upload claim photos/video Yes
Help & customer service
Live chat Yes
FAQs Yes
Breakdown assistance Yes
Change password Yes
Change email address No
Change marketing preferences Yes
Change to online documents or request postal documents Yes
Automatic renewal opt in/out Yes

* Available in policy documents

MyAccount feature list

Policy Information For policies bought or cars added before 10/12/2020 For policies bought or cars added on or after 10/12/2020
Policy documents Yes Yes
List of policy benefits * Yes Yes
Policy number Yes Yes
Policy status Yes Yes
Start date Yes Yes
Cover type Yes Yes
Renewal date Yes Yes
Policyholder * Yes Yes
Payment type Yes Yes
Excess * Yes Yes
Optional extras * Yes Yes
No claims discount * Yes Yes
Driver licence info * Yes Yes
Vehicle make and model Yes Yes
Vehicle registration Yes Yes
Vehicle annual mileage * Yes Yes
Vehicle use * Yes Yes
Home address * Yes Yes
Manage my policy
Add, edit or remove driver No Yes
Change or edit vehicle details No Yes
Change address details No Yes
Get a new quote Yes Yes
Upload documents No No
Renew policy including payment No No
Edit/negotiate/lapse a renewal No No
View payment details Yes No
Make a late payment Yes No
Change direct debit payment date Yes No
Payment schedule * Yes No
Notifications
Policy renewal, outstanding payments Yes Yes
Claims
Claim phone numbers and FAQs Yes Yes
Submit a claim No Yes
Claim status tracker No Yes
Upload claim photos/video No No
Help & customer service
Live chat Yes Yes
FAQs Yes Yes
Breakdown assistance Yes Yes
Change password Yes Yes
Change email address No No
Change marketing preferences Yes Yes
Change to online documents or request postal documents Yes Yes
Automatic renewal opt in/out Yes Yes

* Available in policy documents