There's never been a better time to start using MyAccount – it's packed with new and useful features to help you manage your policy from any device 24/7.
With the new Hastings Direct app
*Currently available for car customers only.
Whether you're at home or on the move, simply log in to MyAccount through your mobile app, desktop or tablet to:
Some customers may also be able to:
Take a look at this quick video to find out more or see the full list of features below.
|Features||For policies beginning XA||For policies beginning H|
|Login & administration|
|Register for MyAccount|
|Login with password|
|Login with PIN|
|Login with Touch ID / Face ID (iOS compatible devices only)|
|Login with Fingerprint Authentication (Android compatible devices only)|
|List of policy benefits||Coming soon|
|No claims discount|
|Driver licence info|
|Vehicle make and model|
|Vehicle annual mileage|
|Manage my policy|
|Add or edit driver (but not remove) on a car policy||
|Change or edit vehicle details on a car policy||
|Change address details on a car policy||
|Get a new quote|
|Upload documents||Coming soon|
|Renew policy including payment but edit, negotiate and lapse not available|
|Method of payment|
|Policy renewal, outstanding payments|
|Access to basic claim information – phone numbers, commonly asked questions and support guides||Coming soon
(currently available on our website)
|(currently available on our website)|
|Submit a claim|
|Claim status tracker|
|Upload claim photos/video|
|Help & Customer Service|
|Change email address|
|Document delivery settings|
* available in policy documents
We know some of you prefer to do things online so we're constantly developing new digital features – e.g. changes of driver, vehicle and address can all be made online today.
Some customers are now able to register a new claim in MyAccount. The information goes straight to our claims team and they start work on the claim immediately.
There is also a claims repair tracker, so some customers can keep updated on the progress of their vehicle's repair.