Affected by Coronavirus? Get help online or make changes via the app or MyAccount
Affected by Coronavirus? 
Car MyAccount puts you in the driving seat
There's never been a better time to start using MyAccount - it's packed with new and useful features to help you manage your policy from any device 24/7.
How to register
All you need to do is:
What type of policy do you have?
What MyAccount can do for you
Whether you're at home or on the move, simply log in to MyAccount through your mobile app, desktop or tablet to:
Some customers may also be able to:
Take a look at this quick video to find out more or see the full list of features below.
MyAccount and more at your fingertips
With the new Hastings Direct app
MyAccount feature list
| Policy Information | |
|---|---|
| Policy documents |  |
| List of policy benefits * | |
| Policy number | |
| Policy status | |
| Start date | |
| Cover type | |
| Renewal date | |
| Policyholder | |
| Payment type | |
| Excess | |
| Optional extras * | |
| No claims discount | |
| Driver licence info | |
| Vehicle make and model | |
| Vehicle registration | |
| Vehicle annual mileage * | |
| Vehicle use | |
| Home | |
| Manage my policy | |
|---|---|
| Add, edit or remove driver | |
| Change or edit vehicle details | |
| Change address details | |
| Get a new quote | |
| Upload documents |  |
| Renew policy including payment | |
| Edit/negotiate/lapse a renewal | |
| View payment details | |
| Make a late payment | |
| Change direct debit payment date | |
| Payment schedule * | |
| Notifications | |
|---|---|
| Policy renewal, outstanding payments | |
| Claims | |
|---|---|
| Claim phone numbers and FAQs | |
| Submit a claim | |
| Claim status tracker | |
| Upload claim photos/video | |
| Help & customer service | |
|---|---|
| Live chat | |
| FAQs | |
| Breakdown assistance | |
| Change password | |
| Change email address | |
| Change marketing preferences | |
| Change to online documents or request postal documents | |
| Automatic renewal opt in/out | |
* Available in policy documents
MyAccount feature list
| Policy Information | For policies bought or cars added before 10/12/2020 | For policies bought or cars added on or after 10/12/2020 |
|---|---|---|
| Policy documents | |
|
| List of policy benefits * | |
|
| Policy number | |
|
| Policy status | |
|
| Start date | |
|
| Cover type | |
|
| Renewal date | |
|
| Policyholder * | |
|
| Payment type | |
|
| Excess * | |
|
| Optional extras * | |
|
| No claims discount * | |
|
| Driver licence info * | |
|
| Vehicle make and model | |
|
| Vehicle registration | |
|
| Vehicle annual mileage * | |
|
| Vehicle use * | |
|
| Home address * | |
|
| Manage my policy | ||
|---|---|---|
| Add, edit or remove driver | |
|
| Change or edit vehicle details | |
|
| Change address details | |
|
| Get a new quote | |
|
| Upload documents | |
|
| Renew policy including payment | |
|
| Edit/negotiate/lapse a renewal | |
|
| View payment details | |
|
| Make a late payment | |
|
| Change direct debit payment date | |
|
| Payment schedule * | |
|
| Notifications | ||
|---|---|---|
| Policy renewal, outstanding payments | |
|
| Claims | ||
|---|---|---|
| Claim phone numbers and FAQs | |
|
| Submit a claim | |
|
| Claim status tracker | |
|
| Upload claim photos/video | |
|
| Help & customer service | ||
|---|---|---|
| Live chat | |
|
| FAQs | |
|
| Breakdown assistance | |
|
| Change password | |
|
| Change email address | |
|
| Change marketing preferences | |
|
| Change to online documents or request postal documents | |
|
| Automatic renewal opt in/out | |
|
* Available in policy documents
Policy info
Types of cover
Policy features
Types of car insurance
Help
Customer reviews
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