Hastings Direct — Car, Van, Bike & Home Insurance

MyAccount puts you in the driving seat

Hastings Direct Login to MyAccount

There's never been a better time to start using MyAccount – it's packed with new and useful features to help you manage your policy from any device 24/7.

Go to MyAccount

MyAccount and more at your fingertips

With the new Hastings Direct app

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*Currently available for car customers only.

What MyAccount can do for you

Whether you're at home or on the move, simply log in to MyAccount through your mobile app, desktop or tablet to:

Some customers may also be able to:

Take a look at this quick video to find out more or see the full list of features below.

Hastings Direct Login to MyAccount

MyAccount feature list

Features For policies beginning XA For policies beginning H
Login & administration    
Register for MyAccount
Login with password
Login with PIN    
Login with Touch ID / Face ID (iOS compatible devices only)    
Login with Fingerprint Authentication (Android compatible devices only)    
Policy Information    
Policy documents
List of policy benefits Coming soon  
Policy number
Policy status
Start date
Cover type
Renewal date
Policyholder
Payment type
Excess
Optional extras*
No claims discount
Driver licence info
Vehicle make and model
Vehicle registration
Vehicle annual mileage
Vehicle use
Home address
Manage my policy    
Add or edit driver (but not remove) on a car policy
(webform only)
Change or edit vehicle details on a car policy
(webform only)
Change address details on a car policy
(webform only)
Get a new quote  
Upload documents Coming soon  
Renew policy including payment but edit, negotiate and lapse not available  
Method of payment  
Payment schedule  
Notifications    
Policy renewal, outstanding payments  
Claims    
Access to basic claim information – phone numbers, commonly asked questions and support guides Coming soon
(currently available on our website)
(currently available on our website)
Submit a claim Coming soon  
Claim Status Tracker Coming soon  
Upload claim photos/video Coming soon  
Help & Customer Service    
Live chat
FAQs
Breakdown assistance  
Change password*
Change email address    
Marketing preferences*
(webform only)
Document delivery settings  

* available in policy documents

New and coming soon

We know some of you prefer to do things online so we're constantly developing new digital features – e.g. changes of driver, vehicle and address can all be made online today.

New claims features

We have some new claims features in development, which will be available soon. You'll be able to register a new claim in MyAccount and the information you tell us will go straight to our claims team. They'll be able to start work on your claim immediately.

We're also working on a claims repair tracker, so you can keep updated with the progress of your vehicle's repair.

Join us...

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