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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Your handy guide to electric cars

Electric power cable charging an electric car.

Electric vehicles (EVs for short) offer a cheaper, greener way to travel than their petrol and diesel counterparts, with an increasing number of people making the switch.

EVs are big business these days, but you might still have some questions about them, seeing as they're pretty new on the scene. Here's what you need to know.

'The future of driving'

All signs point to EVs being the future of driving. Go Ultra Low revealed 60,000 electric cars were registered last year – that's one every nine minutes. The market grew by a whopping 19% in 2018 alone, marking seven consecutive years of growth.

Back in January, the industry was shocked when an electric car scooped the What Car? Car of the Year award for the first time. As The Express explains, the Kia e-Niro’s success 'suggests electric cars are beginning to move from niche purchases to the mainstream, following years of consumer concerns over short distances per charge and high prices.'

The sale of new diesel and petrol cars will be banned from 2040 under plans to combat air pollution, though the government's under pressure to bring the date forward to 2032.

How EVs work

As Confused.com writes, electric motors generate turning force just like a typical engine. But EVs don't use gears – they just use more or less electric current so the motor turns quicker or slower. No gears means no clutch; just an accelerator and brake.

There's also something called regenerative braking. When you press the brake to slow the car, it boosts the battery. So, slowing down gives you free power.

Plug-in hybrids (PHEVs) and hybrids are different from EVs in that they use standard petrol and diesel engines, too.

What are they like to drive?

Just like a normal car, the driving experience depends on the model. But as a whole, EVs are pleasant to drive – no clutch and instant power makes pulling away a doddle.

Obviously the lack of clutch could take some getting used to, as could the lack of engine noise.

Costs

EV running costs will rise and fall in line with energy prices. But Confused.com estimates 100 miles cost around £4, compared to £15 for petrols and diesels.

There's no road tax on EVs, but you'll still need to register the car as though it was taxed. And if you live or commute in London, you won't have to pay the congestion charge. All this could lead to huge savings over time.

At the moment, EVs are more expensive to buy, but it's expected they'll get cheaper the more popular they become. In fact, it's predicted that they'll cost the same as their petrol and diesel equivalents by 2024.

Battery life and charging

Most new EVs lose a chunk of value the second they're purchased partly because the battery life shortens over time. But there's effort to resolve this issue through offering more battery leasing and replacement options.

Worries over how far EVs can last before needing a recharge is one of the main reasons putting people off buying them. But technology is improving all the time; while the first EVs could manage around 30-40 miles, there are now models capable of covering 300 on just one charge.

Battery life is improving and the number of charging points across the UK is on the up, so there's really no better time to go electric. But it's worth mentioning that EVs aren't for everyone – if you regularly cover a lot of miles, a hybrid could be more suitable.

Whatever your car, we can arrange quality cover for you. Get a car insurance quote with Hastings Direct today.

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