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Coronavirus update Last updated 28th May 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 28th May 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Car dashboard & warning lights explained

Dashboard warning lights.

Regardless of how much you know about cars, you can't always tell if something's wrong. That's where dashboard warning lights come in.

When you switch your engine on, your car's instrument panel will light up, illuminating all your warning lights. This is to check the bulbs and circuits are working and to make sure there's no issue with their associated components.

Your warning lights will then switch off after three or four seconds. If any light stays on, or one comes on when you're driving, there's an issue.

Knowing what your dashboard warning lights mean can help you avoid your car breaking down or complete failure.

But what does each symbol mean and how important is it when a light comes on?

First things first, if one comes on while you're driving, stop in a safe place as soon as possible. A red warning light means it requires immediate attention; others allow you to carrying on driving and get to a garage so a professional can check out the problem.

Some warning lights are found on all cars, while others may be specific to your car so get used to yours by reading your handbook.

Here are the most important warning lights to look out for:

ECU / Engine warning light

This is one of the more serious warning lights. Sometimes the light will be followed by some unusual symptoms such as a lack of power or the engine making strange noises, and other times your car will seem fine.

This warning light can sometimes come on due to something small like a faulty electrical sensor, but it can also indicate a larger mechanical issue. If this light does come on, get a professional to look at it straight away as driving around could cause further damage.

Brake system / brake fluid warning light

The braking system's one of your car's most important features so keep an eye out for this light. This light will stay on as long as your handbrake's on, but if it comes up at any other time, something could be wrong with the braking system.

If you don't know how to check the brake fluid level, check your handbook. If the brake fluid level's low, top it up to the MAX mark before driving off. If the fluid level's okay, and the light stays on, take your car to a garage straight away.

It's always a good idea to check your brake fluid every few weeks to make sure there aren't any leaks.

ABS warning light

If your ABS (anti-lock braking system) comes on while you're driving, there could be a problem with the system. Get your ABS checked as soon as you can. Most cars should still be safe to drive without ABS, but this isn't the case for every make and model.

If your brake and ABS warning lights come on at the same time, stop as soon as you can in a safe place and make sure you use your brakes carefully, reduce your speed gradually and don't press the brake pedal suddenly. Once you've stopped, call a professional.

Oil pressure warning light

Your oil warning light will flash up if the oil temperature gets too high, the level's low or the oil pressure's too low. If it comes on while you're driving, stop in a safe place and check your oil level. Top it up if it's too low. Oil lubricates your engine so phone a professional if the warning light remains on even though the oil level's correct. Left unchecked this could result in total engine failure.

Battery charge warning light

If this light doesn't come on at all or shows while you're driving, it could indicate one of three issues:

  • Faulty battery or starter terminal
  • An alternator failure
  • A broken or loose alternator drive belt

A broken drive belt's a serious problem so park up in a safe place as soon as possible, switch off your engine and call a professional.

Coolant warning light

Without coolant, your car can overheat and it could get so hot it would effectively 'weld' itself together. Running hot for too long can lead to total engine failure so if this light shows, stop your car immediately and check your coolant levels. Top up if you need to, but if your coolant level's fine, get your car seen to as it could be a sign of a larger problem.

Tyre pressure monitor warning light

Most modern cars are now fitted with tyre pressure monitoring systems. This warning light will show up if it senses your tyre pressures are low or you have a puncture. If it illuminates on your dashboard, check your tyres.

Airbag warning light

This car warning light indicates a faulty airbag. Not only could this result in the airbag not going off in a crash, it could also mean it goes off unexpectedly, potentially causing injury and an expensive repair bill. Make sure you and your passengers are safe by getting your car to a garage if this light shows.

Power steering / EPAS warning light

This is another warning light that's most common in modern cars as the majority now have power steering. The power steering, or EPAS, warning light will turn on if there's something wrong with the steering system.

Another sign of a problem is if the steering goes heavy and more effort's required to make the car change direction, so get your car seen as soon as possible.

DPF / Diesel particulate filter warning light

Most modern diesel cars are now fitted with a diesel particulate filter (DPF), which reduces emission by removing soot from exhaust gases. If there's a fault, this warning light will illuminate on your dashboard. You could be releasing more fumes and damaging your engine at the same time.

Routine car checks and maintenance can help reduce the risk of a warning light showing up on your dashboard.

All information is correct at time of publication. Hastings Direct cannot be held responsible for any misinformation displayed.

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