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Coronavirus update Last updated 28th May 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 28th May 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

#MyFirstCar – Jamie East

Jamie East #MyFirstCar.

Even though it's a design classic and one of the original hot hatchbacks, the Volkswagen Golf was only the 7th most popular car among first-time drivers. However, with its roomy interior and muscular performance, it is one of the most popular cars among first-time drivers with families, which is exactly the reason why Jamie East picked one up.

It's just a shame that no-one told Sky Atlantic's Thronecast presenter about the dangers of fitting a roof box.

"I was ridiculously old and already a father of two before I got a car that I actually owned. I'd passed my test years before (when I was 19) but for various reasons didn't get 'round to buying one until I was nearly 26.

Before the trusty royal blue Golf entered my life I'd always managed to beg, borrow or – well just beg or borrow a car whenever I needed one. Living in London isn't like anywhere else. I'd lived in Derby most of my life where having a car is useful. In London, they're a nuisance – you can't park them anywhere and people love nicking them.

VW Golf mark IV.

So, there I was with a 10–year–old Golf, driving down to Cornwall, The Strokes first album blasting out of the CD player (plugged into the stereo via jack lead, obvs), like the king of the world. I'd chosen the air freshener, the stereo (which took me longer to pay off than the car – thanks, Egg) and the roof box.

Ah yes, the roof box. When your heart says Thule but your head says the cheapest you can find. When your head says, "you'll never fit all that in" but your bum says, "just sit on it till it shuts". Parents of young children will always remember the first time they realise the amount of absolute trash you have to carry around everywhere, 10 days in Padstow with a toddler needs more equipment than Botham's walk of Britain. I was quite proud of managing to fit everything in.

An hour later I was smiling smugly to myself while driving down the M5 towards Exeter, looking in the rear–view mirror and pitying the fool whose North Face coat was floating across the central reservation. Along with a kid's body warmer and… oh god… my wife's leather jacket.

You tell yourself you won't risk your life for mundane material things – but those are the words spoken by men who remember to lock their roof boxes, not by men who aren't as attached to the first expensive coat they've ever bought – and certainly not by men who have to tell their wife a crow is pecking her coat to shreds.

Have a first car story you want to share?

Tell us about your adventures on Facebook or Twitter using #MyFirstCar

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