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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Do you know your basic Highway Code?

A section of a busy highway.

Question: what does a roundabout sign look like? Can you name its colour, shape, or design on the front?

If you're stuck, you're certainly not alone: a survey carried out by IAM RoadSmart last year found that, shockingly, over half of drivers wouldn't be able to recognise a roundabout sign.

Clearly, many drivers need to brush up on their Highway Code – something many people don't look at again once they've passed their test. Not knowing the meanings behind basic road signs you encounter every day could be really dangerous for you, your passengers and other road users.

The survey revealed a number of other road rules causing confusion among drivers. Let's take a look at what they are, and help to clear the air…

The two-second rule

In the road safety charity's survey, around 68% of the 1,000 drivers polled said they didn't know about the two-second rule for following a car in dry weather. This gap should be at least two seconds on faster roads and in tunnels with reduced visibility, and at least four seconds on wet or icy roads.

Over half (53%) of the drivers thought the rule was to leave a gap of two car lengths, as opposed to a two-second gap.

'Dual carriageway ends' sign

If you don't recognise a roundabout sign, you might also struggle with a 'dual carriageway ends' sign. Only 43% of drivers in the study knew what it was, with those aged between 17 and 39 most likely to get it wrong. Here's a list of road signs including 'dual carriageway ends' – a triangle with a red border displaying two vertical, black lines merging into one – and some others that you may be less familiar with.

More than half of those polled didn't realise what a circular sign demonstrates, with drivers aged over 70 statistically most likely to get the answer wrong. Remember, triangles give warnings, circles give orders and rectangles inform.

At the scene of a crash

In the event of a serious crash, 48% didn't realise the first thing you should do is switch on the car's hazard warning lights to warn other drivers of the incident. That is, after making sure the car's engine is switched off.

If it's a minor bump, it's OK to move the cars if they're obstructing the road. But if it's a major incident and people are hurt, you should call the police on 999 (and an ambulance too, if necessary) as quickly as possible.

Reflective motorway studs

Do you know the colour of the reflective studs between a motorway and slip road? If you answered 'green', you're right. Two thirds of drivers in the survey didn't answer correctly, and just 20% of those aged 17–39 got it right.

These are likely to be just a handful of areas under the Highway Code where drivers need to brush up on their knowledge. It's best to refresh your memory every few years, or if you ever find yourself starting at a basic road sign not knowing what it means.

As well as learning the Highway Code inside out, taking out quality car insurance will help you to stay safe on the road. Get a competitive quote with Hastings Direct today.

Telematics insurance

Are you a safe driver? We know actions speak louder than words, so we'll give you the chance to prove you should be paying less for your insurance. In 2018, over 50% of our customers had their price reduce by an average of £440 at their first renewal!

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