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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Decoding driving licences

Have you ever studied the back of your UK driving licence? You might feel compelled to now we've mentioned it, and if you do, you'll see among images of different types of transport, there are some numbers under section 12. But what do they mean?

Numbers on a driving licence.

Cracking the codes

The so-called 'information codes' under section 12 of your driving licence correspond to the conditions you need to meet in order to drive. These might be general conditions, like rules on driving certain types of vehicle. Or they could relate to you personally – for instance, if a visual impairment means you need to wear glasses behind the wheel.

Learn the codes or risk a fine

It's a good idea to get to grips with the codes on the back of your driving licence and make sure you follow them. If you're caught ignoring the codes, like driving without glasses despite declaring you need to wear them, you could receive a £100 on-the-spot fine from the police.

Depending on the severity of the offence, your fine could be increased to £1,000. You could also get penalty points on your licence or be taken to court.

The most common driving licence codes

Here are 10 of the most common codes found of the back of UK driving licences, and their meanings:

  • 01 – eyesight correction, for instance glasses or contact lenses
  • 02 – hearing/communication aid
  • 40 – modified steering
  • 101 – not for hire or reward (meaning, not to make a profit)
  • 105 – vehicle no more than 5.5 metres long
  • 106 – restricted to automatic vehicles
  • 107 – not more than 8,250 kilograms
  • 111 – limited to 16 passenger seats
  • 115 – organ donor
  • 122 – valid on successful completion: Basic Moped Training Course 125 – tricycles only (for licences issued before 29 June 2014).

Some codes might be different in Northern Ireland – you can find the full list on the Gov.UK website.

Updating your driving licence

The onus is on you to let the DVLA know about any changes that affect the information or conditions on your driving licence.

This might include your title and surname if you recently got married, or your address if you've moved home. Even temporary addresses must be registered with the DVLA, for instance if you're a student living in university halls. You can change the address on either your full driving licence or provisional licence online or by post.

Failure to update your licence is a separate offence to ignoring the codes, but you could still end up paying a fine of up to £1,000.

If you develop a medical condition or your eyesight or hearing deteriorates, again, you need to tell the DVLA and have your licence updated. Check if a health condition affects your driving using this A-Z list.

Now you're clued-up on licence codes, why not find out how much you could save on car insurance with Hastings Direct? Get a quote today!

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