Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS or frontline health┬ácare worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Car security

A smashed car window.

Car theft and theft of items within a car are two of the most common auto crime offences and the victim has the added problem of losing their no claims discount on their insurance as a result of either crime. Our car security tips will discourage thieves as well as possibly entitling you to a reduced insurance premium.

Car safety

Parking in a secure location will make your car a harder target for thieves. If you have a garage, keeping your vehicle out of sight is a good way to improve its security. Installing a motion-censored light could scare off thieves if you have a driveway that is visible from the main road. Parking on the street is safer in lit areas, although remember that good lighting in a busy area does not guarantee safety, so consider our other tips as well.

Improving the security of your car

Leave valuables out of sight and keep the glove box open to show that there is nothing worth stealing inside your vehicle. Removing the temptation will decrease the chance of being broken into. Be sure to lock the doors even if you are only leaving the car for a short time and close all the windows and the sunroof as any way into your car that doesn't involve breakage will make it an easy target for thieves.

Investing in a security device such as an electronic engine immobiliser is a good way to improve car safety. Be sure that the system is recognised by Thatcham, or your insurer may not offer you a discount on your premium. Even a relatively cheap steering wheel lock device, which professional thieves can remove quite quickly, will discourage most criminals, as they are looking for the easiest targets.

Having your Vehicle Identification Number (VIN) etched onto all your car's glass will identify each mirror and window with your individual car, keeping your car secure from criminals looking to change its identity.

Car insurance

Our straightforward car insurance is Defaqto 5 Star rated, so you can be sure you're getting a great product. Plus you can choose from a great range of optional extras.

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