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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

#MyFirstCar – Adnan Ebrahim

Adnan Ebrahim my first car.

Many moons ago, before I took ownership of a 660bhp modified, flame-spitting Nissan GT-R, 17-year-old me started motoring life off with a lowly 1.0-litre Toyota Yaris. It was as base-spec as they come; three pedals, three doors, a stick in the middle, manual, cloth seats, and what can only be described as a 'minimalist approach to in-car technology'. The key to driving it was to maintain enough speed, because trying to accelerate from a standing start would mean many minutes' worth of staring at the speedo praying for a tail-wind.

By far and away the most terrifying moment I had with my first car came on an autumnal day in September. I was driving to my cousin's wedding in Kent and it was raining hard. With skinny tyres, the Yaris lacked grip on the driest of days, but in the wet, manoeuvring my silver pride was proving to be a tricky endeavour.

Ten miles away from the venue, I got lost. This was before the days of realtime mobile phone mapping technology, and so I decided to follow my directional instincts by turning down a quiet country lane in the hopes it would lead me to civilisation. This narrow lane quickly became a track, which promptly led me into a farmer's field.

Toyota Yaris.

Deciding it was unwise to retrace my steps and turn around, I started driving onto the field. After 20 metres, my pace started to slow and I realised the field resembled more of a bog than a traversable surface. 25 metres in, I got stuck. Really stuck. The front two wheels were spinning and flicking up mud and I quickly gave up shifting from first to reverse, worried I was just digging myself deeper into a boggy hole.

In my wedding best – my favourite suit – I decided to get out and push. After five minutes of squelching around making no progress, I heard the sound of a diesel roar – my rescue chariot – the farmer's tractor. I was able to get a tow, was given some stern words that this wasn't in fact the way to the venue, and was sent on my way. Half an hour late, I arrived at the wedding… caked in mud.

After a few more years piloting the tin can, and creating many more first car memories, I decided to switch to something rear-wheel drive, and became the owner of my second silver pride, a BMW E46 M3.

Have a first car story you want to share?

Tell us about your adventures on Facebook or Twitter using #MyFirstCar

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