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Coronavirus update Last updated 9th July 16:00

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In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

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  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Family car insurance

A family enjoying a road trip.

If you live with other people who drive, you could all save time with a family car insurance policy, often called a multi car policy. If you haven't heard of this type of cover before, here's what you need to know:

What is family car insurance?

Insurers don't actually offer a specific family car insurance policy. A lot of the time, 'family insurance' is used to describe multi car cover, which lets you insure multiple cars registered at your address under one policy. It can reduce your annual premium – meaning, more money to spend on the kids (or yourself!).

With a multi car policy from Hastings Direct, we'll insure both drivers in a single household – even if you're unrelated.

A multi car policy will mean there's only one renewal date to remember, making it easier to manage.

What is covered with family car insurance?

If you've got just one family car to insure, then obviously you only need one car insurance policy.

Safety is no doubt your top priority when you're out on the road with your family. Regular car maintenance will help keep your car in tip-top condition and prevent breakdowns, but this should be backed with quality car insurance.

All Hastings Direct policies are Defaqto 5 Star rated, meaning they offer the highest level of cover in the market. You can choose from our more basic third party and third party fire and theft policies, or take out comprehensive cover.

In the event of an accident, third party policies essentially protect the other driver and their car – if your car's damaged though, you have to foot the costs to repair or replace it. On the other hand, comprehensive cover includes cover for your car and for your passengers if they're injured in the accident.

Whether you have a single or multi car insurance policy with Hastings Direct, you'll get to enjoy benefits such as:

  • Windscreen and windows cover (comprehensive policy)
  • Personal accident cover up to £5,000 (comprehensive policy)
  • Child car seat cover
  • No claims discount up to 65%
  • Courtesy car if yours is being repaired by an approved repairer
  • EU cover for up to 90 days per trip
  • Cover for factory-fitted audio equipment
  • Uninsured driver and vandalism promise (comprehensive policy).

You can also tailor your insurance policy by choosing from our range of optional extras, such as motor legal expenses, enhanced personal accident insurance and family breakdown cover.

Can you add family members onto an existing policy?

If you have a car insurance policy in place, you could always add another person as a named driver onto your policy – for instance, if your teen has just passed their driving test and you're happy for them to drive your car. Adding them to a multi car policy could help them to keep down the typically high costs associated with being a new driver.

What's really important is that you're honest about who drives the car most – and make sure that person is named on the policy as the main (or primary) driver. This doesn't have to be the owner of the car, but they have to be the person who's behind the wheel the majority of the time, as the premium will largely be based on their driving experience and history.

In fact, wrongly naming someone as a main driver is a type of insurance fraud known as 'fronting'. In most cases, your insurance policy will be invalidated and you could struggle to take out car insurance in the future.

Which family cars are the cheapest to insure?

The price you pay for cover depends on a number of factors, from your home address to your job, to more obvious things like how many years you've been driving. The type of car you drive also has a big part to play – if you're looking to upgrade your current motor while keeping costs to a minimum, Compare the Market rounded up the top ten family cars. They include:

  • Skoda Superb estate. With a large, pushchair-friendly boot and spacious interior, the Superb estate is a great choice if you have young kids. It's a comfortable drive and has low running costs, meaning even more savings!
  • Renault Captur. This supermini SUV has a large, practical cabin, making it easy for kids (or grandparents) to get in and out. It's also known for its low CO2 emissions, so is a good choice for the environmentally conscious.
  • Volvo XC90. As well as having low premiums, the XC90 boasts a stylish interior and infotainment system to keep the kids entertained on long journeys.
  • Volkswagen Passat estate. If you're a family of intrepid explorers and make regular road trips, you'd be hard pressed to find a better model than the Passat estate. The super-spacious provides ample space for all your gear – and the family dog!

For straightforward family insurance for an affordable price, choose Hastings Direct. Get a quote today and see how much you could save.

Car insurance

Our straightforward car insurance is Defaqto 5 Star rated, so you can be sure you're getting a great product. Plus you can choose from a great range of optional extras.

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