Sorry, we're really busy right now because of the recent bad weather. If it's not urgent, you may find it easier to tell us about an incident or claim in the app or MyAccount.
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Something happened?

Whether you want to start a new claim or simply tell us about a recent accident or incident, save yourself a phone call and do it hereā€¦

Need help fast?

Track an existing claim

The best way to get an update on a repair is to contact the supplier directly.

If you've been contacted by a third party, please send it on to and we'll take care of it.

Vizion: Log in to their repair hub or call 01933 426 677

Enterprise (for Hastings Repair Services Limited): Call 0345 266 9271

If you need to speak to us about anything else, please start a webchat or call us on 0333 321 9800.