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Something happened?

Whether you want to start a new claim or simply tell us about a recent accident or incident, save yourself a phone call and do it here…

Need help fast?

As you may know, global supply issues are affecting the whole country. This is slowing down availability of vehicle parts and paint, so repairs are taking longer than normal. We're very sorry about this - we're working hard to stop this affecting you as best we can.

To help those most in need, we're prioritising vehicles that can't be driven until fixed. We can usually book these in for repair within a week, but please bear with us if it takes a little longer. If you can still drive your vehicle, it may take around four weeks before it can be repaired (depending on where you are in the country).

Our claims and engineering teams are incredibly busy, so you may find delays when contacting them. Please be reassured, we're working around the clock to support you.

Track an existing claim

We're always here to help you with your claim, however the quickest way to get an update on a repair is usually to contact the supplier directly.

If you've been contacted by a third party, please send it on to motorclaims@hastingsdirect.com and we'll take care of it.

Vizion: Log in to their repair hub or call 01933 426677

Enterprise (for Hastings Repair Services Limited): Call 01489 794043

If your policy is not underwritten by Advantage please call your insurer directly. If you're unsure who your insurer is you can find their details on MyAccount

If you need to speak to us about anything else, please start a webchat or call us on 0333 321 9800.