Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS/critical care worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Motorbike insurance acceptance criteria

If you can say yes to the following you are eligible for a quotation:

  • You and all additional riders are permanently resident in England, Scotland, Northern Ireland, or Wales (we regret we cannot offer quotations for residents of the Isle of Man or the Channel Islands)
  • You or your spouse are the registered keeper, owner and main user of the motorbike
  • Your motorbike is registered in the UK
  • Your motorbike is not Q plated
  • You and all additional riders have advised the DVLA of any notifiable illness or disability and the DVLA have agreed to the issue of a licence
  • You and all additional riders hold the appropriate motorbike licence for the motorbike you ride or intend to ride
  • No rider has had any criminal convictions, been refused motorbike insurance or had any special terms imposed
  • If you include any additional riders on your policy, they will not use your motorbike for business purposes
  • No rider will require business use in relation to a driving occupation eg courier, fast food delivery, motor trade or any other involving hire and reward or commercial travelling
  • No rider is a professional sports person, actor, actress, tv/radio broadcaster, model, circus/fairground worker or street trader
  • The motorbike is the manufacturer's original specification with no modifications that enhance appearance or performance
  • Your motorbike is usually kept overnight at your home address
  • No rider has had more than five accidents, claims or losses in the last five years on a motorbike or a car, or more than five motoring convictions or endorsements (including fixed penalties) in the last five years including any prosecutions pending on any motor vehicle
  • If you are claiming no claims discount it is only acceptable if it has been:
    1. Earned on a private bike policy in your name (not as a named driver)
    2. Earned in the UK within the last two years
    3. Is not being used on a different policy
    4. Rules will vary for armed forces personnel posted abroad on service recently, please contact us on 0333 321 9675.

Bike insurance

Great value bike insurance with flexible extras. Tailor your cover to suit your needs and budget - leaving you free to enjoy the open road.

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