Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS/critical care worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Bike personal accident cover

Up to £20,000 cash payment if you or your passengers are injured in an accident. Please ensure that you have read the important information about the product before purchasing.

Our optional Personal Accident policy is provided by Canopious and gives you cover for injuries that could happen following an accident on your bike. The £20,000 benefit is payable to you for any of the following:

  • accidental death
  • total loss of sight in one or both eyes
  • loss of a limb or limbs
  • loss of hearing
  • loss of speech
  • permanent total disability

You are not covered for:

  • anyone who is over 79 years of age
  • any injured person who is not normally resident in the UK
  • any injured person who is under the influence of alcohol or drugs, or have any pre-existing medical condition

Your current policy does not have any personal accident cover as standard. You and your pillion passengers could also claim compensation via an at-fault driver. Full terms and conditions can be found in our optional additional products booklet.

Bike insurance

Great value bike insurance with flexible extras. Tailor your cover to suit your needs and budget - leaving you free to enjoy the open road.

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