i

Coronavirus update Last updated 9th July 16:00

Show more

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Hastings Direct.
i

Coronavirus update Last updated 9th July 16:00

Show more

  • We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
  • Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
  • For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

  • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
  • If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

  • Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
  • You are worried about making future payments, or
  • You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
  • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Insurance and motorbike safety tips

Make the most of your bike with safety and insurance tips to help you understand the different types of bike insurance available and protect yourself on the road.

Bike safety tips

Your safety on the roads should be your biggest priority - both when it comes to choosing bike insurance and practicing safe driving when using your bike. There are many safety tips drivers can use to avoid accidents and protect themselves in the event of a collision:

  • Don't ride if you are feeling tired. Motorbikes require concentration and can be physically demanding
  • Take an advanced riding course. This will help you to emphasise safety, understand the power of your bike and could result in an insurance premium discount
  • Take care on bends and be aware of road signs when you are driving your bike
  • Adjust your riding style. Take into account the weather and the conditions of the road before you set off on your bike
  • Don't take unnecessary risks on your bike. This includes overtaking when you can't see the road ahead and succumbing to peer pressure
  • Don't carry passengers unless your bike is fitted with the appropriate seating and you are an experienced rider
  • Carry out regular, thorough safety checks on your bike. This includes the frame, chain tension, wear, tyres, oil and fluid levels for brakes, coolant, lights and electrics

Wear appropriate protective clothing. A helmet is a legal requirement and an essential safety measure to protect you from head injuries. Boots can also provide protection from foot and ankle injuries and a high visibility jacket and trousers should also be worn in the dark.

Understanding your options for bike insurance

Bike insurance is a necessary step to ensuring your bike is road legal. Just like traditional car insurance, there are several forms of cover and measures you can take to make sure you put safety first and are getting the most out of your motorbike insurance premium.

  • Comprehensive. This is our top level of bike insurance cover. Our comprehensive bike insurance policy comes with more benefits as standard than third party and third party, fire, theft insurance
  • Third party, fire & theft insurance. This is the basic bike insurance policy. Riders will be covered in the event they are liable for damage to another person's vehicle or property, as well as if their vehicle is stolen, or destroyed by fire
  • Third party only. This is the minimum legal requirement and could be right for you if the value of your bike is quite low
  • No claims discount. Hastings Direct offers a discount for every year you do not claim, saving you money on your bike insurance premium. You can also protect your no claims discount with us when you have at least 4 years, giving you added security
  • Modifications. You must tell your insurer or broker if you make any changes to your bike. Often this will have no effect on insurance premiums but failing to inform could result in problems should you need to make a claim against your bike insurance policy
  • Riding courses. A training course can reduce your bike premium and improve your riding ability thanks to its focus on safety
  • Security. With so many bikes stolen every year in the UK, ensuring your bike's safety with a secure storage environment is an essential safety measure
  • Extras. Hastings Direct can offer you optional extras such as personal accident and breakdown cover so you can tailor your bike insurance cover to suit your needs
  • Mileage. You may be entitled to a discount if your bike does less than 3,000 miles a year
  • Garaging. You may also be entitled to an insurance discount if your bike is stored in a garage

Bike insurance

Great value bike insurance with flexible extras. Tailor your cover to suit your needs and budget - leaving you free to enjoy the open road.

Join us...