Hastings Direct.

Important - Coronavirus update

In line with advice from the Government and the FCA, we now have a limited number of staff in the office and are working hard to enable more employees to work from home. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated, so make sure to check back regularly.

  • To help us prioritise urgent calls, please use our online services to manage your policy where you can. Please only call us in exceptional circumstances, as otherwise we may not be able to help you at this time.
  • If you have a car policy, you can change your address or vehicle, add or remove drivers, or make payments in MyAccount or the app.
  • You can also report a new car claim or get an update on your car's repair in MyAccount.
  • If you're worried about financial difficulties or you're using your insured vehicle or home differently because of Coronavirus and you want to update your policy, please read our Coronavirus FAQs about what to do next.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed.
  • If you do need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Our fees

We charge fees to cover the costs involved in setting up, servicing and cancelling a policy and it's important you understand them. The fees below are for our services and each fee is non-refundable.

Like other providers, we charge a fee to change a policy. This is so those customers who don't make any changes don't bear the cost for those who do, and helps us to keep policy prices down.

Type of fee Fee
Arranging your policy
Arranging new or renewing cover for each car on your policy £20
Additional fee for arranging new cover through our call centre £12.50
Arranging your home, bike or van renewal £5
 
Changing your policy
(As well as a fee, the cost of your insurance may change as a result of a change to your policy)
Changing your name or martial status £0
Changing your mileage £0
Changing your telephone number or email address £0
Changing your address or vehicle £25
Other changes you make not listed above £25
Changes we need to make because you've not sent us information we've asked for or what you've provided isn't correct £30
 
Cancelling your new or renewing policy
(If you or we cancel a policy, any fees, such as the arrangement fee, incurred before cancellation are non-refundable, as is the cost of your insurance for the number of days you've been insured.)
Cancelling within 14 days of your car policy's start date No cancellation fee
Cancelling within 14 days of your home, bike or van policy's start date £25
Cancelling 14 days or more after your car, bike or van policy's start date £45
Cancelling 14 days or more after your home policy's start date £35
Where we need to cancel your policy because you've not sent us information we've asked for or what you've provided isn't correct £45
 
Missing payments
Missing a direct debit payment £20
Passing your debt to a debt recovery agency £25

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