Our fees

We charge fees to cover the costs involved in setting up, servicing and cancelling a policy and it's important you understand them. The fees below are for our services and each fee is non-refundable.

Like other providers, we charge a fee to change a policy. This is so those customers who don't make any changes don't bear the cost for those who do, and helps us to keep policy prices down.

Type of fee Fee
Arranging your policy
Arranging new or renewing cover for each car on your policy £20
Additional fee for arranging new cover through our call centre £12.50
Tab fee for your Hastings Direct YouDrive policy (included in your policy price) £20
 
Changing your policy
(As well as a fee, the cost of your insurance may change as a result of a change to your policy)
Changing your name or martial status £0
Changing your mileage £0
Changing your telephone number or email address £0
Changing your address or vehicle £25
Other changes you make not listed above £25
Changes we need to make because you've not sent us information we've asked for or what you've provided isn't correct £30
 
Cancelling your new or renewing policy
(If you or we cancel a policy, any fees, such as the arrangement fee, incurred before cancellation are non-refundable, as is the cost of your insurance for the number of days you've been insured.)
Cancelling within 14 days of your car policy's start date No cancellation fee
Cancelling 14 days or more after your car, bike or van policy's start date £45
Cancelling 14 days or more after your home policy's start date £35
Where we need to cancel your policy because you've not sent us information we've asked for or what you've provided isn't correct £45
If you or we cancel your YouDrive policy after you receive a cancellation or price-change notice due to your driving data No cancellation fee
 
Missing payments
Missing a direct debit payment £20
Passing your debt to a debt recovery agency £25