Hastings Direct — Car, Van, Bike & Home Insurance

Our fees

Why do we charge fees?

We charge fees to cover the costs involved in setting up, servicing and cancelling a policy. This includes administration, printing and postage costs.

Details of our fees

The figures below are the fees for our services only. Your insurer may also apply a premium for any amendments to your policy.

All fees are non-refundable and must be paid when the transaction is made.

ServiceFee
Policy arrangement
Arranging your new policy (car only)£20
Call centre arrangement fee£12.50
Arranging your car renewal£20
Arranging your bike renewal£5
Arranging your home renewal£5
Arranging your van renewal£5
 
Amendments to your policy made by you
Add / amend an accident or conviction£0
Amend vehicle security£0
Amend day time / over night parking£0
Amend mileage£0
Amend name / marital status£0
Correct an error by one of our advisers£0
Adding / amending financial interest (home)£0
Change of registration number£20
All other amendments not listed above£25
 
Amendments to your policy made by us
Changes required because your disclosed policy information was incorrect, or we've not received information requested£30
 
Cancellation
Cancellation of new policy or renewal before the start date£0
Cancellation (after 14 days) if you change to an alternative Hastings Direct policy£0
Cancellation car (within 14 days)£0
Cancellation home / bike / van (within 14 days)£25
Cancellation home / bike (after 14 days) *£35
Cancellation car / van (after 14 days) *£45
 
Duplicate documentation£0
 
Failed payments
Cheque£20
Direct debit with Hastings Insurance Services Limited£20
 
* We'll reduce the fee to £25 if you cancel within the 14 day cooling off period, whether cover has commenced or not. If we give a discount on our fees and / or the insurer's premium at the start of your policy, and you subsequently cancel it, we'll reduce the refund to reclaim the unused portion of the discount.

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Why do we charge fees?