Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS/critical care worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Our brands

At Hastings we believe in providing straightforward products and service – just ask the 1.8 million customers who have a policy with us!

Hastings Direct.
Our main brand, operating in 4 key insurance areas – private car, van, motorbike and home.
Hastings Essential.
Our no frills car insurance specially designed to provide you with what we believe are just the essentials.
SmartMiles.
Telematic car insurance for young and new drivers.
Insure Pink Insurance.
Competitive motor insurance which donates £10 for every policy sold to breast cancer charities.

We are an agile, data and digital business that's built for the way customers buy general insurance, selling competitively priced car, home, bike and van insurance along with a range of additional products and services. These products and services have helped us increase our market share over the past five years and many of our products are 5 Star Defaqto rated. We've also been voted Car Insurance Provider of the Year by the public in the Consumer Moneyfacts Awards for the third year running.

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