Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS or frontline health┬ácare worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

Our awards

2018

Consumer Moneyfacts Awards.
Consumer Moneyfacts Awards

Car Insurance Provider of the Year

2015

2015 UK Broker Awards.
UK Broker Awards

Personal Lines Broker of the Year

Consumer Moneyfacts Awards.
Consumer Moneyfacts Awards

Car Insurance Provider of the Year

2014

2014 UK Broker Awards.
UK Broker Awards

Personal Lines Broker of the Year

Consumer Moneyfacts Awards.
Consumer Moneyfacts Awards

Car Insurance Provider of the Year

British Insurance Awards.
British Insurance Awards

Personal Lines Broker of the Year

2013

2013 UK Broker Awards.
UK Broker Awards

The Claims Service Award

Consumer Moneyfacts Awards.
Consumer Moneyfacts Awards

Car Insurance Provider of the Year

2013 Insurance Times Awards.
Insurance Times Awards

Personal Lines Broker of the Year

Claims Initiative of the Year

2013 Own Grown Awards.
Own Grown Awards

Best Large Business

Business Charity Awards.
Business Charity Awards

Affinity Marketing RSA with Motability
For a company that has successfully marketed products or services in conjunction with a charity
Highly Commended: Hastings Direct with Pink Ribbon Foundation

2012

British Insurance Awards.
British Insurance Awards

Personal Lines Broking Initiative of the Year

The UK Claims Excellence Awards.
The UK Claims Excellence Awards

Outstanding Broker Individual of the Year: Personal Lines

FStech Awards.
FStech Awards

IT Team of the Year

Best Use of Networking / Cabling

Anti-Fraud Strategy of the Year

HR Excellence Awards.
HR Excellence Awards

Best talent management strategy

Best HR team — private sector

2011

The Insurance Fraud Awards.
The Insurance Fraud Awards

Combating Fraud Broking Initiative of the Year

Insurance Times Awards.
Insurance Times Awards

Personal Lines Broker of the Year

CIPR PRide Award.
CIPR PRide Award

Best Internal Magazine

Join us...