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Coronavirus update Last updated 9^th July 16:00

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We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
You are worried about making future payments, or
You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

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i

Coronavirus update Last updated 9^th July 16:00

Show more

We hope you and those close to you are keeping safe. Our teams are now working from home so we're very sorry if you notice the sound quality isn't as good as usual or you experience periods of silence. We're working hard on improving this so please bear with us.
Please help us prioritise urgent calls by only phoning us if you want to discuss your renewal or you're thinking of cancelling your insurance, or you're in financial difficulties and you're worried about payments, or you're an NHS or frontline healthcare worker.
For anything else, you can now manage your policy online. For latest advice and help to use our online tools, read our Coronavirus FAQs.

In line with guidance from the Government and to help look after our colleagues, most of our team are now working from home and are taking calls. However, waiting times are longer than normal and the quality of the call may not be as clear as if we were talking to you from our call centre. We're committed to supporting you in the best way we can and will be here throughout to keep you updated so make sure to check back regularly.

At this time, please help us to prioritise essential calls by using our online services.

If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
If you're a home, bike or van customer, you can make policy changes or requests using our online forms.

If you do phone, we may only be able to deal with your query if:

Your policy is due to renew and you're concerned it's no longer suitable for you or you're thinking of cancelling your insurance, or
You are worried about making future payments, or
You're in a vulnerable situation or an NHS or frontline health care worker who can't easily access our online services, or
You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.

For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and help to use our online services.

Our opening hours have changed to: Monday to Friday 9am-6pm and Saturday 10am-2pm.

Read our Coronavirus FAQs

Our awards

2018

Consumer Moneyfacts Awards.

Consumer Moneyfacts Awards

Car Insurance Provider of the Year

2015

2015 UK Broker Awards.

UK Broker Awards

Personal Lines Broker of the Year

Consumer Moneyfacts Awards.

Consumer Moneyfacts Awards

Car Insurance Provider of the Year

2014

2014 UK Broker Awards.

UK Broker Awards

Personal Lines Broker of the Year

Consumer Moneyfacts Awards.

Consumer Moneyfacts Awards

Car Insurance Provider of the Year

British Insurance Awards.

British Insurance Awards

Personal Lines Broker of the Year

2013

2013 UK Broker Awards.

UK Broker Awards

The Claims Service Award

Consumer Moneyfacts Awards.

Consumer Moneyfacts Awards

Car Insurance Provider of the Year

2013 Insurance Times Awards.

Insurance Times Awards

Personal Lines Broker of the Year

Claims Initiative of the Year

2013 Own Grown Awards.

Own Grown Awards

Best Large Business

Business Charity Awards.

Business Charity Awards

Affinity Marketing RSA with Motability
For a company that has successfully marketed products or services in conjunction with a charity
Highly Commended: Hastings Direct with Pink Ribbon Foundation

2012

British Insurance Awards.

British Insurance Awards

Personal Lines Broking Initiative of the Year

The UK Claims Excellence Awards.

The UK Claims Excellence Awards

Outstanding Broker Individual of the Year: Personal Lines

FStech Awards.

FStech Awards

IT Team of the Year

Best Use of Networking / Cabling

Anti-Fraud Strategy of the Year

HR Excellence Awards.

HR Excellence Awards

Best talent management strategy

Best HR team – private sector

2011

The Insurance Fraud Awards.

The Insurance Fraud Awards

Combating Fraud Broking Initiative of the Year

Insurance Times Awards.

Insurance Times Awards

Personal Lines Broker of the Year

CIPR PRide Award.

CIPR PRide Award

Best Internal Magazine

Related links

Multi-award winning

We are a multi-award winning business and one of the UK's fastest growing insurance groups.

2013–2015 & 2018 Consumer Moneyfacts Awards Car Insurance Provider of the Year
2014 & 2015 UK Broker Awards, Personal Lines Broker of the Year
2014 British Insurance Awards, Personal Lines Broker of the Year

More awards we have won

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Defaqto 5 Star Ratings

Our car policies give you 5 Star rated protection.

More about Defaqto ratings