Hastings Direct.

Important - Coronavirus update

In line with guidance from the Government and to help look after our colleagues, we now have a limited number of staff in the office. During this time, we're committed to supporting you in the best way we can. We'll be here throughout to keep you updated so make sure to check back regularly.

  • At this time, please help us to prioritise essential calls by using our online services.
    • If you're a car customer you can use MyAccount or the app to make policy changes or payments, including changing your payment date, checking your documents or to report or track a claim (MyAccount only).
    • If you're a home, bike or van customer, or for any customers wishing to cancel their insurance, please use our online forms.
  • If you do phone, we will only be able to deal with your query if:
    • You're in a vulnerable situation or an NHS or frontline health┬ácare worker who can't easily access our online services, or
    • You are worried about making future payments, or
    • Your policy is due to renew in less than a week and you're concerned the policy is no longer suitable for you, or
    • You need to make a claim and your vehicle is un-driveable or if you need urgent roadside assistance.
  • For all other queries, including buying a new policy, please first read our Coronavirus FAQs for the latest advice and how to use our online services.
  • Our opening hours have changed to: Monday to Friday 9am - 6pm, Saturday 10am - 2pm and Sunday Closed. If do you need to call us, please bear with us as it may take us longer to answer your call. We're sorry for any inconvenience this causes you.

Read our Coronavirus FAQs

As seen on TV

TV generates even more interested customers, broadens our brand awareness and raises the company's profile.

'All the best places' TV advert.

Hastings Direct car insurance — 'all the best places' TV advert 2018

On the lookout for Hastings Direct car insurance? Harry points out a few possible locations.

Harry standing firm against the British weather.

Hastings Direct car insurance — 'know where you stand' TV advert 2017

Harry's back, standing firm against the best the British weather can throw at him, as straightforward and dependable as ever.


Ice cream car insurance TV advert.

Hastings Direct car insurance — 'ice cream' TV advert 2015

In this latest advert, Stephen Seagull spots little girl getting an ice cream with all the trimmings. Harry explains how her mum got a great deal on car insurance at Hastings Direct.

Beach hut home insurance TV advert.

Hastings Direct home insurance — 'beach hut' TV advert 2015

In this latest advert from Hastings Direct, Stephen Seagull is on the lookout for extra benefits for home insurance customers. Harry Hastings points him towards some rather unusual beach huts.

Seafood car insurance TV advert.

Hastings Direct car insurance — 'seafood' TV advert 2015

In this advert from Hastings Direct, Stephen Seagull is looking out for low prices for car insurance customers. Harry Hastings points him towards a seafood stall that has all the answers.


Introducing Hastings Direct new TV advert featuring Harry Hastings — the straight talking consumer champion, and a lively new character Stephen Seagull.

Hastings Direct full picture advert.

Hastings Direct Full Picture Advert December 2013

Stephen can often be found getting carried away with marketing promises so its lucky Harry is there to bring him back down to earth with straightforward advice.

Hastings Direct accident advert.

Hastings Direct Accident Advert March 2013

Enjoy the second instalment of Hastings Direct new TV advert — Harry and Stephen share a rather awkward moment — Lucky that Stephen is good at quietly making things right when there's been an accident.


Previously, Hastings Direct adverts featured an older style 'Harry Hastings', the iconic company mascot, whilst the famous 0800 00 1066 jingle and phone number has become well known throughout the UK. You can see all of our adverts on our YouTube channel.

Hastings Direct covers the cost of customers' Insurance Premium Tax.

Hastings Direct covers the cost of customers' Insurance Premium Tax

During August and September 2008 Hastings Direct covered the cost of customers' Insurance Premium Tax.

Harry Junior is introduced.

Harry Junior is introduced

Harry Junior is introduced in the 4th advert from Hastings Direct in 2007.

Harry is seen out on his motorcycle.

Harry is seen out on his motorcycle

Harry is seen out on his motorcycle, reminding customers that it's not just car insurance that Hastings Direct provide.

Harry returns to the small screen in 2006.

Harry returns to the small screen in 2006

Harry returns to the small screen in 2006 to let people know that Hastings Direct have been named Cheapest Car Insurance Provider by independent researcher.

Harry Hastings makes his TV debut.

Harry Hastings makes his TV debut

Harry Hastings makes his TV debut in July 2005, telling the nation that Hastings Direct have been named Cheapest Car Insurance Provider 2004 by independent researcher Consumer Intelligence.

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