How to make a travel insurance claim

Making a travel insurance Claim

If you need to report a claim, you must report it as soon as possible and call the helpline on 0870 894 0004.

To make the process of making a claim less daunting please find below a few guidelines to help you and ensure your claim is dealt with quickly and fairly. Please note these guidelines do not substitute the policy terms, conditions, limitations and exclusions which you should read carefully.

When you first purchase your policy you must advise Columbus of any circumstances that may result in a claim.
Make sure you take all travel insurance documentation with you when travelling.
Always obtain confirmation in writing of any travel delays or cancellations from the airline, ferry, railway or coach operator.
Ensure you safeguard your belongings.
If you lose or damage any of your belongings you must report it to the required authority within 24 hours (e.g. police, airline, hotel etc) and you must obtain an official report.
Keep any receipts, documents and accounts as you will need these as evidence in order to make a claim. Any item worth £50 or more must be supported with an original receipt.
In the event of an accidental injury or illness likely to require hospitalisation, death, medical expenses, repatriation or any alteration to travel plans you or your representative should call the Emergency Helpline immediately.
You or your representative must not discuss, agree or pay a potential claim against you for personal liability.
Please provide written notice of any claim to the Claims handler as soon as is feasibly possible.
If you or your representative wish to notify a claim please call or write to the Claims Handler and you will be sent the relevant claim form. Claims handler contact details can be found on the reverse of your certificate.
Please do not notify Columbus Direct of your claim as this could delay the claims process.