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Hastings Direct  Refreshingly straightforward insurance

Call our UK call centre on 0844 879 30330800 422 09510800 056 3104

Our fees

Why do we charge fees?

We charge fees to cover the costs involved in setting up, servicing and cancelling a policy. This includes administration costs, printing and postage costs.

Details of our fees

The figures below are the fees for our services only. Your insurer may also apply a premium for any amendments to your policy.

Each fee is non-refundable and is payable at the time of the transaction to which it relates.

Policy arrangement
Arranging your new policy (car only)£20
Additional charges are made for:
Postal delivery (car & bike only)£5
Call centre arrangement fee£12.50
Arranging your car renewal£20
Arranging your bike renewal£5
Arranging your home renewal£5
Arranging your van renewal£5
Amendments to your policy made by you
Add / amend an accident or convictions£0
Amend vehicle security£0
Amend day time / over night parking£0
Amend mileage£0
Amend occupation£0
Amend name / marital status£0
Correct an error by one of our advisers£0
Adding / amending financial interest (home)£0
Change of registration number£20
All other amendments not listed above£25
Amendment to your policy made by our Business Administration Team
As part of our new business process our Business Administration Team will check your information and may have to make amendments to your policy to correct the information we hold. Any amendments made as a result of these checks will result in payment of our administration fee.£25
Cancellation (after 14 days) if you take up alternative cover from Hastings Direct£0
Cancellation home / bike / van (within 14 days)*£25
Cancellation home / bike (after 14 days)£35
Cancellation car / van (after 14 days) £45
Duplicate documentation
Sent via e-mail or fax£0
Resent by post due to not being received within 6 weeks of the start of the policy£0
Sent via post£5
Failed payments
Direct Debit with Hastings Insurance Services Limited£20
Direct Debit with Close Premium Finance£30
Method of payment charge
Payments by debit card0%
Payments by credit card1.25%

* reduced to £25 if cancelled within the 14 days cooling off period whether cover has commenced or not. If we give a discount on our fees and/or the insurer's premium at the inception of your policy, and the policy is subsequently cancelled, we shall be entitled to reduce the amount of any refund to enable us to reclaim the unused portion of the discount.