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Hastings Direct  Refreshingly straightforward insurance

Call our UK call centre on 0844 879 30330800 422 09510800 056 3104

You can find the answers to our most frequently asked questions on Hastings Help.

If you can't find an answer to your specific question please follow the links below to the relevant contact points.

Car

Policy changes & requests

Choose one of the links below to help us deal with your query.

Customer services

Call 0800 035 4801 or 0333 321 9801 from mobiles.

Policy renewal

Most policies are set to automatically renew, so if you are happy with the details in your renewal quote and don't wish to make any changes, check your renewal notice as it will confirm if you need to contact us.

If you need to provide us with new payment details, or wish to discuss any other points regarding your renewal, please contact us on 0800 035 4790 or 0333 321 9790 from mobiles.

New quote

For a new car insurance quote:

Claims

Register a new claim.

Open 24 hours a day, 7 days a week.

Enquire about an existing claim online

Opening times

  • Monday-Friday 08:00-21:00
  • Saturday 09:00-17:30
  • Sunday 10:00-17:00

Hastings Direct call centres are UK based.

Breakdown assistance

  • Open 24 hours a day, 7 days a week.

Hastings Direct breakdown assistance call centres are UK or Ireland based.

Bike

Policy changes & requests

Please choose one of the links below to help us deal with your query.

Customer services

Call 0800 035 4801 or 0333 321 9801 from mobiles.

Policy renewal

Most policies are set to automatically renew, so if you are happy with the details in your renewal quote and don't wish to make any changes, check your renewal notice as it will confirm if you need to contact us.

If you need to provide us with new payment details, or wish to discuss any other points regarding your renewal, please contact us on 0800 035 4790 or 0333 321 9790 from mobiles.

New quote

For a new bike insurance quote:

Claims

Register a new claim.

Open 24 hours a day, 7 days a week.

Enquire about an existing claim online

Opening times

  • Monday-Friday 08:00-21:00
  • Saturday 09:00-17:30
  • Sunday 10:00-17:00

Hastings Direct call centres are UK based.

Breakdown assistance

  • Open 24 hours a day, 7 days a week.

Hastings Direct breakdown assistance call centres are UK or Ireland based.

Van

Customer services

Please call 0844 879 3018.

Policy renewal

Most policies are set to automatically renew, so if you are happy with the details in your renewal quote and don't wish to make any changes, check your renewal notice as it will confirm if you need to contact us.

If you need to provide us with new payment details, or wish to discuss any other points regarding your renewal, please contact us on 0844 856 8082.

Breakdown assistance

  • Open 24 hours a day, 7 days a week.

Hastings Direct breakdown assistance call centres are UK or Ireland based.

New quote

For a new van insurance quote:

Claims

Register a new claim.

Open 24 hours a day, 7 days a week.

Opening times

  • Monday-Friday 08:00-21:00
  • Saturday 09:00-17:30
  • Sunday 10:00-17:00

Hastings Direct call centres are UK based.

Home

Customer services

For policies purchased:

Policy renewal

Most policies are set to automatically renew, so if you are happy with the details in your renewal quote and don't wish to make any changes, check your renewal notice as it will confirm if you need to contact us.

If you need to provide us with new payment details, or wish to discuss any other points regarding your renewal, please contact us on 0844 856 8082.

New quote

For a new home insurance quote:

Claims

To register or discuss an existing claim, please contact your insurer directly. Their contact details can be found in your policy documents.

Opening times

  • Monday-Friday 08:00-21:00
  • Saturday 09:00-17:30
  • Sunday 10:00-17:00

Hastings Direct call centres are UK based.

Pet

Customer Services

Claims

Register a new claim.

Breakdown

Opening times

  • Open 24 hours a day, 7 days a week.

Hastings Direct breakdown assistance call centres are UK or Ireland based.

For breakdown assistance

Our fees

We charge fees to cover the costs involved in setting up, servicing and cancelling a policy. This includes administration costs, printing and postage costs.

Please read this breakdown of our fees for further details.

Complaints

Register a complaint

How we deal with complaints

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