Contact us
Hastings Direct uses UK based call centres
Whether you're new to us or a long-standing policy holder, there are several ways to get in touch.
Sales
For general sales enquiries
Car
Motorbike
Van
Household
Opening times
Monday – Friday
08:00 – 21:00
Saturday
09:00 – 17:30
Sunday
10:00 – 17:00
Pet insurance
For general sales enquiries
Quote Line
Claims
Customer Services
Find a Vet
Online quote
Opening times
Monday – Friday
08:00 – 21:00
Saturday
09:00 – 14:00
Travel insurance
For claims
Call
Email
For customer services
Email
Complaints
If you wish to make a complaint, please use the following contact details:
Call
Email
Address
Customer Relations Department
Hastings Direct
Conquest House
Collington Avenue
Bexhill-on-Sea
East Sussex
TN39 3LW
Hastings Direct
Conquest House
Collington Avenue
Bexhill-on-Sea
East Sussex
TN39 3LW
Existing customers
Please choose one of the links below to help us deal with your query.
We frequently develop this section to include more options for you to make changes to your policy through our website.
To register a new claim
Call
Opening times
7 days a week
24 hours a day
To discuss an existing claim
Call
Opening times
Monday – Friday
08:00 – 20:00
To discuss your renewal
Call
Opening times
Monday – Friday
08:00 – 21:00
Saturday
09:00 – 17:30
Sunday
10:00 – 17:00
To make changes or query your policy
Call
Opening times
Monday – Friday
08:00 – 21:00
Saturday
09:00 – 17:30
Sunday
10:00 – 17:00
Breakdown services
If you need breakdown assistance
Call
Opening times
24 hours a day, 7 days a week
Contact the press office
For more information please contact
.
Julie Urquhart — PR Manager
Email
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