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Car Insurance Faq's

Contents

About Your Payment

Useful Information

Can I get immediate cover?

Yes, providing you have a credit or debit card or the facility to pay by Direct Debit we can issue you with immediate cover, this is subject to normal terms and conditions. Please note that if you choose to pay by Direct Debit we may require a deposit from you, payable by credit or debit card.

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What is protected no-claims discount?

In the event of a claim, if your insurance company cannot recover their outlay from the person responsible, or you cannot recover your excess, your no-claims discount is normally reduced at the next renewal. Bonus protection allows up to two non-recoverable claims in a three- or five-year period without reducing your no-claims discount. This optional extra can cost a further 15% on your premium.

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Why do I need a password?

We will ask you to save your quote with a password to ensure that no one other than you can view or alter your personal details.

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What is an excess?

Either voluntary or compulsory, or both (see below).

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Can I pay a voluntary excess?

Yes, you may get a discount on the premium if you agree to pay towards the cost of any claim for loss of or damage to your vehicle.

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What is the difference between comprehensive and third party fire and theft insuance?

Comprehensive covers damage to your car as a result of accident, fire or theft as well as cover for windscreen damage. Comprehensive cover includes other items such as personal accident, injury, death of policyholder, medical expenses, personal effects and in car entertainment.

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What is multi-car discount?

We do not offer a multi car discount.

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What is a Thatcham security device?

The Thatcham Motor Insurance Repair Research Centre evaluates the effectiveness of car security products against the British insurance industry's criteria. Most insurers acknowledge the benefits of these devices and give you discounts.

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What is a tracking device?

This enables the police to track a stolen vehicle via an electronic signal emitted from a sensor concealed in the car. The recovery rate for these stolen vehicles is very high. Insurers usually allow up to 10% off the premium if the vehicle is fitted with a tracking device.

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What is meant by a similar sized courtesy car?

We will try and priovide you with a car of a similar size to your own. We look to match the physical size of your car and consider your engine size although we cant guarantee a precise match.

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Does my policy include Legal Assistance service?

This is not automatically included in your policy, it is an optional extra, which you can buy in addition to your car insurance for as little as ……

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Do I have to pay an excess if my windscreen is repaired?

Yes, you do need to pay a small excess if your windscreen is repaired.

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Does my policy allow me to drive abroad?

All private car policies issued in the UK include the minimum cover required in any EU country. In addition, Hastings Direct Insurance policies provide cover equivalent to that held in the UK (for up to 30 days in a year). For example, a comprehensive policyholder receives comprehensive cover free of charge while driving in an EU country. Cover may be extended for longer periods or for countries outside the EU.

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About Your Payment

Can I spread my payments and pay by monthly instalments?

Yes, we do offer payment by instalments.

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What about the security of my payment online?

We know that when you purchase items or services online you want your personal details and your credit or debit card information to be private and secure. We are committed to providing this security for you.

Our secure-server software encrypts all the details in your online transaction. The encryption process takes the characters you enter and converts them into a coded form, which is then securely transmitted.

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Useful Information

How can I contact you?

If you need any help or want to contact us, you can:

Call us on 0800 00 1066

Lines are open Monday to Friday 8am to 10pm, Saturday 9-6pm and Sunday 9am to 5pm.

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up to 10% discount on your insurance

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