Our fees

Why do we charge fees?

We charge fees to cover the costs involved in setting up, servicing and cancelling a policy. This includes administration, printing and postage costs.

Details of our fees

The figures below are the fees for our services only. Your insurer may also apply a premium for any amendments to your policy.

All fees are non-refundable and must be paid when the transaction is made.

Policy arrangement
Arranging your new policy (car only)£20
Additional charges are made for:
Postal delivery (car & bike only)£5
Call centre arrangement fee£12.50
Arranging your car renewal£20
Arranging your bike renewal£5
Arranging your home renewal£5
Arranging your van renewal£5
Amendments to your policy made by you
Add / amend an accident or conviction£0
Amend vehicle security£0
Amend day time / over night parking£0
Amend mileage£0
Amend occupation£0
Amend name / marital status£0
Correct an error by one of our advisers£0
Adding / amending financial interest (home)£0
Change of registration number£20
All other amendments not listed above£25
If our business administration team has to amend your policy
As part of our new business process, our business administration team will check your information. If they have to make any amendments to correct your information, you'll have to pay a £25 administration fee.£25
Cancellation (after 14 days) if you change to an alternative Hastings Direct policy£0
Cancellation home / bike / van (within 14 days)*£25
Cancellation home / bike (after 14 days)£35
Cancellation car / van (after 14 days) £45
Duplicate documentation
Sent via email or fax£0
Sent via post£5
Re-sent by post because you didn't receive your documents within six weeks of taking out the policy£0
Failed payments
Direct debit with Hastings Insurance Services Limited£20
Direct debit with Close Premium Finance£30
Method of payment charge
Payments by debit card0%
Payments by credit card1.25%
* We'll reduce the fee to £25 if you cancel within the 14 day cooling off period, whether cover has commenced or not. If we give a discount on our fees and / or the insurer's premium at the start of your policy, and you subsequently cancel it, we'll reduce the refund to reclaim the unused portion of the discount.

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